kholoud Muhammed

Powerline Group

• Sales Operations ManagerFull Time

  Oct 2021 - Present -3 yrs, 8 months

  Egypt , Cairo

  • Job Details:Highly motivated and organized Assistant Sales Manager Provide comprehensive administrative and operational support to the Sales Manager. Proven ability to manage multiple tasks efficiently, develop effective processes, and contribute to achieving sales goals. Follow up and guide the sales support team. Meet with potential and existing customers to present sales proposals, inform them of product benefits and features, and negotiate prices. Closing sales through face-to-face interaction with customers based within assigned sales territories. Build and maintain strong relationships with clients, acting as the main point of contact throughout the order process. Handling customer accounts for existing base and newly acquired. Ability to format and generate reports uploaded to the ERP system. Consistent reporting (revenue actual against forecast, deviation) sales. Prepare and present proposals, contracts, and budgets to clients, addressing any concerns. Ensuring customer satisfaction Support other teams with functions such as (finance, logistics, IT...etc.) Ensure that all procurement materials are delivered. Negotiate and agree on contracts with multicultural suppliers and vendors.
• Senior Sales Operations SpecialistFull Time

  Oct 2018 - Sep 2021 -2 yrs, 11 months

  • Job Details:Provide support to the management team within a company's sales department. Issue all documents for each sold unit Warranty. ERP Data Entry: To ensure that all data for each Item sold are on the system, Sales orders, Technical offers, Commercial offers, and warranty). Responsibility for project documentation (contracts & and company documents). Responsible for Letter of Guarantee. Coordinate with other departments to solve customers’ complaints. Following up on payments due and ensuring timely payments and adherence to payment plans. Answering customer inquiries, responding to their phone calls, E-mails, and dealing with customer service inquiries. Handling administrative duties and responsibilities of the Sales Department and. Review customer orders and Timely update the system with order details
• Administrative & HR SpecialistFull Time

  Oct 2016 - Oct 2018 -2 yrs

  Egypt , Cairo

  • Job Details:Admin Duties:- - Greet and welcome guests as soon as they arrive at the office. Organize, prepare agendas and take minutes of the meetings to record the taken decisions and follow up on their executions. - Organize Meetings, greet clients and visitors who are coming to the office and ensure they received the suitable welcoming. - Answer, screen, and forward incoming phone calls. - Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures). - Organize business travel, accommodations, conferences, and executive managers onboarding: - Follow up on office maintenance and contact concerned parties: electrician, carpenter…etc. - Order and record canteen & cleaning supplies. - Carry out administrative duties of the department to fulfill the needs of all employees. - Track payments with our clients, and collect cash/cheques from their office. - Responsible for Social and Medical Insurance. HR Duties:- - Implementing HR strategies & policies. - Process & document paperwork and hiring documents. - Complete the company’s personnel files. - Handle employee complaints, grievances, and disputes. - Process and maintain personnel records and files by following up on the employees' credentials completion and developing personnel files for newcomers to ensure adherence to the personnel filing system. - Follow up the employees ’commitment to the daily attendance and departure dates. - Administer employee discipline processes. - Handle contract signing process and filling. - Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc). - Coordinate communication with candidates and schedule interviews. - Conduct initial orientation to newly hired employees.