kholoud hussam

Senior Account ManagerFull Time

• Job Details:As a Senior Key Account Manager at Bayantech, I am responsible for managing and developing key client accounts. ● Manage and develop key client accounts, ensuring their satisfaction and loyalty. ● Utilize strong communication and negotiation skills to build and maintain long-term relationships with clients. ● Identify and pursue business development opportunities to grow key accounts. ● Collaborate with the project management team to meet client needs and exceed expectations. ● Provide leadership and guidance to junior team members. ● Utilize project management skills to ensure successful projects’ delivery. ● Serve as the main point of contact with clients addressing all their concerns, requests, inquiries, and complaints. ● Manage the current clients' accounts & work on expanding to more accounts. ● Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

Associate Project ManagerFull Time

• Job Details:As an Associate Project Manager at BayanTech, I am responsible for overseeing and managing projects throughout their lifecycle. I utilize my strong project management and communication skills to ensure successful project delivery. ● Oversee, plan and manage projects throughout their lifecycle. ● Collaborate with cross-functional teams to gather requirements and define project scope. ● Develop and maintain project plans, timelines, and budgets. ● Monitor project progress and ensure adherence to project goals and objectives and successfully deliver all the projects meeting the client's needs and instructions. ● Communicate effectively with stakeholders to provide project updates and addres

HBME Contact CenterFull Time

• Job Details:I was responsible for providing exceptional customer service and ensuring customer satisfaction to all types of clients (Individual, Merchants, Corporates). ● Handling different types of customers with different nationalities ● Abiding to different countries rules, cultures, and laws (UAE - Bahrain - Qatar -Oman - India and UK) ● Ability to help each customer and resolve his inquiry as per the regulations of the country he is based in and distinguish between the alternative for each customer and the case.