kholoud othman fekry

Voc analystFull Time

social media moderatorFull Time

• Job Details:• Community Manager: Monitoring the customer’s feedback, comments and replies. Handling the customer inquiries. • Front line support via Social media (SoME) channels (Face book-Twitter-Discussion board pages& Care content). • Troubleshooting a variety of technical and non-technical issues customer are having with their devices • Provide technical support for level one escalation issues. • Perform miscellaneous job-related duties as assigned. • Creating “Care Content” for Microsoft Lumia support page, and Microsoft Marketing team. • Social Media specialist at Teleperformance Egypt. • Social Media specialist for Teleperformance Egypt official Page.