kholoud ashraf fathy

Office Manager

• Job Details:Organizing meetings and managing databases, dealing with correspondence, complaints, and queries, preparing letters, presentations, and reports, implementing and maintaining procedures/office administrative systems, attending meetings with senior management, managing office G&A budget, ensuring accurate and timely reporting.

Customer Support Leader

• Job Details:Co-ordinate the activities of the customer service team; provide support and advice to team members, monitor performance and lead the team to achieve key performance indicators (KPIs) and provide excellent service to customers, evaluate customer feedback and identify ways to maximize customer satisfaction, ensure that standard operating procedures are documented and maintained.

Customer Service Trainer

• Job Details:Ensure new hires take on basic sales training courses, including communication and troubleshooting skills, coordinate mentorship programs for new customer service representatives, assess the impact of each educational course on staff performance and client satisfaction, maintain updated records of training curricula and material.