kholoud Salem Mohammed

Flight Customer Support AgenFull Time

• Job Details:Booking tickets ( issue, reissue, and refund). Contact with airlines. Follow up with passengers for any schedule changes. Handling customer inquiries from the beginning of the inquiry to its closing.

Ticketing AgentFull Time

Inbound Customer Service RepresentativeFull Time

• Job Details:Manage large amounts of inbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Build sustainable relationships and engage customers.