kholod nasrallah

Digital Product Manager

• Job Details:Led the design and development of structured English learning materials, including IELTS preparation, foundational English, and soft skills courses. Supervised a cross-functional team (content creators, editors, and support agents), assigning tasks, tracking deadlines, and reviewing deliverables to ensure timely and high-quality output. Managed full digital production cycles for online courses—from ideation to publishing—on platforms like YouTube and LMS systems. Designed interactive presentations and educational visuals using Canva, PowerPoint, and AI tools. Delivered tailored content to meet learner needs using prompt engineering, feedback analysis, and structured learning design. Acted as the client liaison through HubSpot and Respond CRM systems, resolving issues and gathering feedback to improve product experience. Collaborated with the tech and video teams to troubleshoot access or playback issues, enhancing content delivery experience. Conducted internal quality checks for lesson flow, clarity, visuals, and pacing prior to final video production. Authored and edited educational scripts and course outlines, aligning with instructional goals and language levels. Worked closely with voiceover artists and editors to produce cohesive and engaging educational videos. Provided direct learner support through face-to-face communication, calls, and chat channels, ensuring satisfaction and fast resolution. Created reports to share student engagement and content performance metrics with senior team members. Designed personalized learner resources using Canva and Adobe tools. Delivered over 50 online training workshops via Zoom to more than 15,000 participants, achieving an +85% satisfaction rate.