kholoud khaled khaled

Subject Matter Expert

Haram, Giza, Egypt

Subject Matter ExpertFull Time
Sep 2021 - Nov 2022 -1 yr, 2 months
- Job Details:•Responsible for the team's quality numbers and coaching them to reach high-quality standards. •Reporting and validating the customer's dissatisfaction to increase customer satisfaction. •Reporting and validating the daily technical issues tickets reported by the team members. •Conducting training for the new recruits. •Brief the team about the new updates and give them daily huddles. •Handling client escalation and retail churn requests. •Sharing new ideas that may help to improve the client service process.
Customer AssistantFull Time
Jun 2020 - Sep 2021 -1 yr, 3 months
- Job Details:•Providing the best client experience by answering all the client's inquiries via chat or call and increasing client satisfaction. •Troubleshooting steps provider if the client is facing any technical issue. •Report client complaints and escalate issues when necessary.
Onboarding SpecialistFull Time
Apr 2020 - Jun 2020 -2 months
- Job Details:•Set all the client data on the dashboard. •Reply to all the client's inquiries. •Educate the client about how to use the dashboard. •Finishing the onboarding process within a maximum of 48 hours. •Ensure that the client will go live and he is receiving online ordering normally.

Dec 2019 - Apr 2020 -4 months

Job Details:•Answer all incoming calls to fulfill customer requests and achieve customer satisfaction. •Investigate all inquiries, requests, and complaints received via all channels available to validate and escalate customer problems. •Provide accurate information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.

Nov 2018 - Nov 2019 -1 yr

Egypt , Cairo

Job Details:•Support and solve the Rider and driver complaints through web chat.

Mar 2018 - Nov 2018 -8 months

Egypt , Giza

Job Details:•Answer all incoming calls to fulfill customer requests and achieve customer satisfaction. •Investigate all inquiries, requests, and complaints received via all channels available to validate and escalate customer problems. •Provide accurate information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.

Bachelor's Degree in Accounting
Cairo University (CU)
Jan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
Om EL-Moamenen
Jan 2012