Kholoud Ashraf El-Sherbiny

Call Center AgentFull Time

• Job Details:-Monitoring and evaluation (call listening and giving feedback to agents on how they can improve) “as a delegate to the team leader”. - Answering phones from customers professionally and responding to customer inquiries, handling and resolving customer complaints. - Managing large amount of calls in a timely and effective manner. - Identifying customer needs. - Provide information on the company’s service and generate interest in the offer. - Research needed information using available resources. - Identify any issues that customers might be struggling with. - manage and update customer databases.