Basic Info

Khaled Fouaad

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Outdoor Sales Executive at Wadi Degla

Experience Details

Outdoor Sales Executive

Manufacturing/Production

Experienced (Non-Manager)

listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;
creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
liaising with suppliers to check the progress of existing orders;
checking the quantities of goods on display and in stock;
recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
reviewing your own sales performance, aiming to meet or exceed targets;
gaining a clear understanding of customers' businesses and requirements;
making accurate, rapid cost calculations and providing customers with quotations;
feeding future buying trends back to employers;
attending team meetings and sharing best practice with colleagues.


Company Details

Wadi Degla

Cairo, Egypt

More than 1000 employees

Business Supplies and Equipment , Business Services - Other, Construction - Residential & Commercial/Office

http://www.wadidegla.com/Wadi-Degla-Holding/en/index/

Nov 2016 to present (1 month)
Outdoor Sales executive at ROYAL GATE

Experience Details

Outdoor Sales executive

Manufacturing/Production

Manager

listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;
creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
liaising with suppliers to check the progress of existing orders;
checking the quantities of goods on display and in stock;
recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
reviewing your own sales performance, aiming to meet or exceed targets;
gaining a clear understanding of customers' businesses and requirements;
making accurate, rapid cost calculations and providing customers with quotations;
feeding future buying trends back to employers;
attending team meetings and sharing best practice with colleagues.


Company Details

ROYAL GATE

Cairo, Egypt

N/A

Electronics and Semiconductors, Business Services - Other, Construction - Residential & Commercial/Office

N/A

Jan 2016 to Oct 2016 (9 months)
IT Technical Support Specialist at Lafarg .Co , El-Sokhna desert road

Experience Details

IT Technical Support Specialist

Manufacturing/Production

Experienced (Non-Manager)

Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues with full details.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents.
Maintain a good degree of technical knowledge of all our business support services (Backup, OS Troubleshooting, Antivirus/Anti malware, Wireless Networking)


Company Details

Lafarg .Co , El-Sokhna desert road

EL Sokhna, Egypt

501-1000 employees

Business Services - Other

N/A

Aug 2014 to Dec 2015 (1 year 4 months)
IT Specialist at Kodak Company

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

Installing new software
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Fixing network faults
• Network maintenance
• Technical support for people using the network
• Training staff on new systems
• Day to day admin and monitoring of network use
• Planning future improvements, suggesting IT solutions to business problems
• Making sure all IT meets industry standards
• Supervising helpdesk staff


Company Details

Kodak Company

Sharm el-Sheikh, Egypt

101-500 employees

Business Services - Other

N/A

May 2013 to Jul 2014 (1 year 2 months)
Sales Team Leader at Bright Living company for trading

Experience Details

Sales Team Leader

Sales/Retail, IT/Software Development, Manufacturing/Production

Senior Management (e.g. VP, CEO)



Assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
Assist the Sales Manager in revising and implementing the sales strategies plans.
Assist the Sales Manager in generating sales opportunities by identifying appropriate business targets.
Assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customer’s.
Assist Sales Manager by completing all assigned duties.
Handle customer issues, resolution and communicate escalated issues to the Sales Manager Supervise on Sales promoters
Assist with sales rep questions, concerns and product/service questions
Create reports showing Sales %, install %, adherence, and attendance etc.
Make sure all promoters adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
Deliver positive feedback, Employee Rewards and Customer Recognition to employee. Communicate all employee relations issues, concerns, and incidents to Sales Manager.


Company Details

Bright Living company for trading

Alexandria, Egypt

501-1000 employees

Business Services - Other

N/A

May 2011 to Mar 2013 (1 year 10 months)
Sales Representative Indoor at ZIMMER Co.

Experience Details

Sales Representative Indoor

Sales/Retail, IT/Software Development, Manufacturing/Production

Entry Level



Promote the sales of products by spotting and seizing sales opportunities, offering alternative solutions to customers needs and suggesting add on sales in order to achieve the established sales target.
Suggest means of improving sales to his/her supervisor as well as determine slow moving or non-selling items and suggest sales action.
Be aware of developments in the local market by being attentive to information given by customers; be aware of advertisements and promotions in the media and make scheduled market visits to maintain the company's competitive advantage and to properly advise customers.
Conduct a daily detailed inspection of his assigned area so as to review the availability and positioning of price labels, product information tags and other communication media.
Determine the customers' requirements, and make appropriate suggestions accordingly.
Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.


Company Details

ZIMMER Co. (multinational)

Alexandria & Cairo, Egypt

51-100 employees

Furniture , Business Supplies and Equipment

N/A

Aug 2009 to Apr 2011 (1 year 8 months)

Achievements


listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;
creating detailed proposal documents, often as part of a formal bidding process



Installing new software
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Fixing network faults
• Network maintenance
• Technical support for people using the network
• Training staff on new systems
• Day to day admin and monitoring of network use
• Planning future improvements, suggesting IT solutions to business problems
• Making sure all IT meets industry standards
• Supervising helpdesk staff


Installing new software
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Fixing network faults
• Network maintenance
• Technical support for people using the network
• Training staff on new systems
• Day to day admin and monitoring of network use
• Planning future improvements, suggesting IT solutions to business problems
• Making sure all IT meets industry standards
• Supervising helpdesk staff





listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;



listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;
creating detailed proposal documents, often as part of a formal bidding process



swimming

Education

BSc in Management Information System

Education Details

BSc

Management Information System

Elmadina Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Elmadina Academy
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ammar ben yasser

Saudi Arabia

2002

B / Very Good / 75 - 85%

N/A

ammar ben yasser
2002

Certifications

MCITP
Jun 2011

Certificate details

MCITP

Jun 2011

75 out of 100

N/A

N/A

cairo universty

An MCITP (Microsoft Certified

Certificate details

Cisco Certificate Network Associate at COURSE

May 2013

80 out of 100

N/A

N/A

cairo universty

Cisco Certificate Network Associate at COURSE

Training and Courses

Training/Course Details

• Microsoft Certified IT Professional, MCITP

Jul 2011

COURSE

An MCITP (Microsoft Certified IT Professional) is a credential that proves that an individual has a complete set of skills required to perform a particular IT job role, such as enterprise or virtualization administrator.

Training/Course Details

Cisco Certificate Network Associate

May 2013

COURSE

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AnalyticalArabicBusiness DevelopmentBusiness Services - OtherBusiness Supplies And EquipmentCisco Certificate Network AssociateCisco Certificate Network Associate At COURSECommunicationsComputer HardwareConstruction - Residential & CommercialElectronics And SemiconductorsEnglishFurnitureHard WorkerHardware MainainanceITIT SpecialistIT Technical Support SpecialistInternetIt&network;MCITPManagement Information SystemManufacturingMicrosoft OfficeMicrosoft WindowsNegotiatorNetworkNetworksOfficeOperationsOutdoor Sales ExecutivePlannerProductionReadingRetailSalesSales Representative IndoorSales Team LeaderSales&marketing;SearchingSocialSoftware DevelopmentSwimingZIMMER Co. Microsoft Certified IT Professional, MCITP

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

MCITP

MCITP

: Expert

: Extreme - I love it!

:

5-7 years

Networks

Networks

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

sales&marketing;

sales&marketing;

: Expert

: Extreme - I love it!

:

More than 7 years

communications

communications

: Expert

: Extreme - I love it!

:

3-5 years

it&network;

it&network;

: Expert

: Extreme - I love it!

:

5-7 years

hardware mainainance

hardware mainainance

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Planner, Hard worker, Negotiator, Social

Online Presence

https://www.facebook.com/kiaro911?fref=tshttps://www.khaledfouad.com/joe

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