
Khaled Ahmed Fouaad
Sales and Marketing,Networks CCNP
Maadi, Cairo, EgyptWork Experience
Outdoor Sales ExecutiveFull Time
- Job Details: listening to customer requirements and presenting appropriately to make a sale; maintaining and developing relationships with existing customers in person and via telephone calls and emails; cold calling to arrange meetings with potential customers to prospect for new business; responding to incoming email and phone enquiries; acting as a contact between a company and its existing and potential markets; negotiating the terms of an agreement and closing sales; gathering market and customer information; representing their company at trade exhibitions, events and demonstrations; negotiating on price, costs, delivery and specifications with buyers and managers; challenging any objections with a view to getting the customer to buy; advising on forthcoming product developments and discussing special promotions; creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; liaising with suppliers to check the progress of existing orders; checking the quantities of goods on display and in stock; recording sales and order information and sending copies to the sales office, or entering figures into a computer system; reviewing your own sales performance, aiming to meet or exceed targets; gaining a clear understanding of customers' businesses and requirements; making accurate, rapid cost calculations and providing customers with quotations; feeding future buying trends back to employers; attending team meetings and sharing best practice with colleagues.
outdoor Sales executive Full Time
ROYAL GATE
Jan 2016 - Oct 2016 -9 months
Egypt , Cairo
- Job Details: listening to customer requirements and presenting appropriately to make a sale; maintaining and developing relationships with existing customers in person and via telephone calls and emails; cold calling to arrange meetings with potential customers to prospect for new business; responding to incoming email and phone enquiries; acting as a contact between a company and its existing and potential markets; negotiating the terms of an agreement and closing sales; gathering market and customer information; representing their company at trade exhibitions, events and demonstrations; negotiating on price, costs, delivery and specifications with buyers and managers; challenging any objections with a view to getting the customer to buy; advising on forthcoming product developments and discussing special promotions; creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; liaising with suppliers to check the progress of existing orders; checking the quantities of goods on display and in stock; recording sales and order information and sending copies to the sales office, or entering figures into a computer system; reviewing your own sales performance, aiming to meet or exceed targets; gaining a clear understanding of customers' businesses and requirements; making accurate, rapid cost calculations and providing customers with quotations; feeding future buying trends back to employers; attending team meetings and sharing best practice with colleagues.
IT Technical Support SpecialistFull Time
Lafarg .Co , El-Sokhna desert road
Aug 2014 - Dec 2015 -1 yr, 3 months
Egypt , Suez
- Job Details:Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues with full details. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles. Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents. Maintain a good degree of technical knowledge of all our business support services (Backup, OS Troubleshooting, Antivirus/Anti malware, Wireless Networking)
IT Specialist Full Time
Kodak Company
May 2013 - Jul 2014 -1 yr, 2 months
Egypt , South Sinai
- Job Details:Installing new software • Installing new hardware (servers, printers, computer workstations, etc.) • Setting up user accounts, permissions and passwords • Overseeing security of all systems, especially the internet, and installing antivirus protection • Fixing network faults • Network maintenance • Technical support for people using the network • Training staff on new systems • Day to day admin and monitoring of network use • Planning future improvements, suggesting IT solutions to business problems • Making sure all IT meets industry standards • Supervising helpdesk staff
Education
BSc in Management Information System
Madina AcademyJan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
ammar ben yasserJan 2002
Achievements
swimming
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Cisco Certificate Network Associate
COURSE·2013Cisco Certificate Network Associate at COURSE
cairo universty·2013• Microsoft Certified IT Professional, MCITP
COURSE·2011MCITP
cairo universty·2011