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Khaled Ahmed Fouaad

Sales and Marketing,Networks CCNP

Maadi, Cairo, Egypt

Work Experience

  • Outdoor Sales ExecutiveFull Time

    Wadi Degla

    Nov 2016 - Present -8 yrs, 8 months

    Egypt , Giza

    • Job Details: listening to customer requirements and presenting appropriately to make a sale; maintaining and developing relationships with existing customers in person and via telephone calls and emails; cold calling to arrange meetings with potential customers to prospect for new business; responding to incoming email and phone enquiries; acting as a contact between a company and its existing and potential markets; negotiating the terms of an agreement and closing sales; gathering market and customer information; representing their company at trade exhibitions, events and demonstrations; negotiating on price, costs, delivery and specifications with buyers and managers; challenging any objections with a view to getting the customer to buy; advising on forthcoming product developments and discussing special promotions; creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; liaising with suppliers to check the progress of existing orders; checking the quantities of goods on display and in stock; recording sales and order information and sending copies to the sales office, or entering figures into a computer system; reviewing your own sales performance, aiming to meet or exceed targets; gaining a clear understanding of customers' businesses and requirements; making accurate, rapid cost calculations and providing customers with quotations; feeding future buying trends back to employers; attending team meetings and sharing best practice with colleagues.
  • outdoor Sales executive Full Time

    ROYAL GATE

    Jan 2016 - Oct 2016 -9 months

    Egypt , Cairo

    • Job Details: listening to customer requirements and presenting appropriately to make a sale; maintaining and developing relationships with existing customers in person and via telephone calls and emails; cold calling to arrange meetings with potential customers to prospect for new business; responding to incoming email and phone enquiries; acting as a contact between a company and its existing and potential markets; negotiating the terms of an agreement and closing sales; gathering market and customer information; representing their company at trade exhibitions, events and demonstrations; negotiating on price, costs, delivery and specifications with buyers and managers; challenging any objections with a view to getting the customer to buy; advising on forthcoming product developments and discussing special promotions; creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; liaising with suppliers to check the progress of existing orders; checking the quantities of goods on display and in stock; recording sales and order information and sending copies to the sales office, or entering figures into a computer system; reviewing your own sales performance, aiming to meet or exceed targets; gaining a clear understanding of customers' businesses and requirements; making accurate, rapid cost calculations and providing customers with quotations; feeding future buying trends back to employers; attending team meetings and sharing best practice with colleagues.
  • IT Technical Support SpecialistFull Time

    Lafarg .Co , El-Sokhna desert road

    Aug 2014 - Dec 2015 -1 yr, 3 months

    Egypt , Suez

    • Job Details:Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues with full details. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles. Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents. Maintain a good degree of technical knowledge of all our business support services (Backup, OS Troubleshooting, Antivirus/Anti malware, Wireless Networking)
  • IT Specialist Full Time

    Kodak Company

    May 2013 - Jul 2014 -1 yr, 2 months

    Egypt , South Sinai

    • Job Details:Installing new software • Installing new hardware (servers, printers, computer workstations, etc.) • Setting up user accounts, permissions and passwords • Overseeing security of all systems, especially the internet, and installing antivirus protection • Fixing network faults • Network maintenance • Technical support for people using the network • Training staff on new systems • Day to day admin and monitoring of network use • Planning future improvements, suggesting IT solutions to business problems • Making sure all IT meets industry standards • Supervising helpdesk staff
  • Education

    • BSc in Management Information System

      Madina Academy

      Jan 2005 - Jan 2009 - 4 yr

    • High School - Thanaweya Amma

      ammar ben yasser

      Jan 2002 

    Achievements

    swimming

    Skills

    • Microsoft Office
    • Internet
    • Computer Hardware
    • Microsoft Windows
    • sales&marketing;
    • MCITP
    • Networking
    • it&network;
    • Communication
    • hardware mainainance

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Cisco Certificate Network Associate

      COURSE·2013
    • Cisco Certificate Network Associate at COURSE

      cairo universty·2013
    • • Microsoft Certified IT Professional, MCITP

      COURSE·2011
    • MCITP

      cairo universty·2011
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