Kareem Mahmoud Hassan

Customer Success ManagerFull Time

Business Impact ConsultantFull Time

• Job Details:1- Design, pilot, and scale initiatives to increase value and ROI for Udacity customers. 2- Collaborate with sales partners to develop value realization models and project ROI during the pre-sales process. 3- Partner with the CSM on individual accounts to run detailed learner and line manager interviews to assess the impact of Udacity programs. 4- Develop a clear understanding of the customer needs and problems we are trying to solve and, together with the Customer develop value levers and metrics. 5- Deep Technical Education expertise and thought leadership with the ability to articulate through compelling storytelling at all levels of the organization. 6- Analyze all data from customer surveys and interviews and produce a Business Impact Report for delivery to major customer stakeholders. 7- Correlate additional sources such as EMSI skill and hiring data, Radford compensation data, and other sources to craft compelling value analytics and proof points. 8- Create a standard set of metrics that allow for an easy-to-consume value realization model. 9- Lead industry-specific research on skills, challenges, direction, technology adoption, and transformation to drive deeper value discussions with Customers and CSMs. 10- Ability to speak in terms of business outcomes related to solutions both internally and with the client, and lead teams who can model business cases associated with our solutions/offerings.

Territory Sales ManagerFull Time

• Job Details:1- Learn the MindNation sales process with a strong understanding of MindNation’s unique value proposition. 2- Identify ideal customer verticals, accounts, and contacts in order to start the sales process. 3- Present and sell MindNation products and services to current and potential customers through high volumes of phone calls and web-based presentations. 4- Follow up on leads and referrals resulting from Business Development Consultant and individual prospecting. 5- Maintain accurate account information and activity detail in the Customer Relationship Management system (CRM). 6- Serve existing accounts, obtain orders, and establish new accounts. 7- Plan and organize a daily work schedule to call on existing or potential sales targets. 8- Develop and present business cases to customers, demonstrating MindNation’s value and ability to meet customer business objectives. 9- Monitor competition and gather current marketplace information. (Including but not limited to pricing, products, delivery schedules, merchandising techniques, etc.). 10- Act as a beacon for industry standards, researching and reporting changes in products, services, and policy, and evaluating results. 11- Achieve the product sales objectives and territory turnover targets by promoting and selling a range of products and services to new and existing customers in accordance with MindNation’s strategy. 12- Identify new opportunities within the assigned territory based on potential in line with strategic product objectives. 13- Develop and maintain a territory call plan established around customer prioritization, product objectives, company annual sales targets, profit objectives, and individual territory targets. 14- Develop regular, positive, and consistent lines of communication with the Regional Sales Manager, Business Development Consultant, Customer Experience team, Marketing, Sales Operation, and other relevant interested parties within MindNation.