Basic Info

Faraz khan

4 years

Delhi, India

Master's Degree

Experienced

Work Experience

Laptop Service Engineer at Intarvo Technologies Ltd

Experience Details

Laptop Service Engineer

Customer Service/Support

Experienced (Non-Manager)

• Identified and resolved costumer problems.Call logging daily reports generation. Support on calls and if unresolved allotting the same to the engineers and getting them closed.
• Responsible for preparing status reports including follow-up and closings.
• Expertise hands in troubleshooting of computer hardware related problems such like ups, smps, printer and drivers.
• Having up-to-date knowledge with the latest software’s and replacing the defective or inadequate software packages.
• Diagnosing and troubleshooting the network problems and solving the problems in network.
• Examine the electrical components to ensure all wirings are well connected and usable.
• Install a variety of software on demand from the users and ensure they suit the system's configuration.
• Technical support of Operating Systems (Windows XP, Vista, 7, 8).
• Remote Administration using terminal service, VNC.
• Backup Management, Reporting and Recovery.
• Configuring and troubleshooting Microsoft Outlook and Outlook Express.
• Assembling of new computers & up gradation of old computers.
• Excellent customer services, organizational, decision making skills.


Company Details

Intarvo Technologies Ltd

Delhi, India

101-500 employees

Information Technology Services

www.intarvo.com

Nov 2015 to present (2 years 1 month)
It Support Engineer at CMS IT Services

Experience Details

It Support Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

• Identified and resolved costumer problems.Call logging daily reports generation. Support on calls and if unresolved allotting the same to the engineers and getting them closed.
• Responsible for preparing status reports including follow-up and closings.
• Expertise hands in troubleshooting of computer hardware related problems such like ups, smps, printer and drivers.
• Having up-to-date knowledge with the latest software’s and replacing the defective or inadequate software packages.
• Diagnosing and troubleshooting the network problems and solving the problems in network.
• Examine the electrical components to ensure all wirings are well connected and usable.
• Install a variety of software on demand from the users and ensure they suit the system's configuration.
• Technical support of Operating Systems (Windows XP, Vista, 7, 8).
• Remote Administration using terminal service, VNC.
• Backup Management, Reporting and Recovery.
• Configuring and troubleshooting Microsoft Outlook and Outlook Express.
• Assembling of new computers & up gradation of old computers.
• Excellent customer services, organizational, decision making skills.


Company Details

CMS IT Services

Moradabad, India

101-500 employees

Information Technology Services

www.cmsitservices.com

Apr 2015 to Sep 2015 (5 months)
It Support Engineer at PCS Technology Ltd

Experience Details

It Support Engineer

Customer Service/Support

Experienced (Non-Manager)

• Identified and resolved costumer problems.Call logging daily reports generation. Support on calls and if unresolved allotting the same to the engineers and getting them closed.
• Responsible for preparing status reports including follow-up and closings.
• Expertise hands in troubleshooting of computer hardware related problems such like ups, smps, printer and drivers.
• Having up-to-date knowledge with the latest software’s and replacing the defective or inadequate software packages.
• Diagnosing and troubleshooting the network problems and solving the problems in network.
• Examine the electrical components to ensure all wirings are well connected and usable.
• Install a variety of software on demand from the users and ensure they suit the system's configuration.
• Technical support of Operating Systems (Windows XP, Vista, 7, 8).
• Remote Administration using terminal service, VNC.
• Backup Management, Reporting and Recovery.
• Configuring and troubleshooting Microsoft Outlook and Outlook Express.
• Assembling of new computers & up gradation of old computers.
• Excellent customer services, organizational, decision making skills.


Company Details

PCS Technology Ltd (multinational)

Moradabad, India

101-500 employees

Information Technology Services

www.pcstech.com

Oct 2014 to Mar 2015 (5 months)
Laptop Service Engineer at Targus Technologies ltd

Experience Details

Laptop Service Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

• Identified and resolved costumer problems.Call logging daily reports generation. Support on calls and if unresolved allotting the same to the engineers and getting them closed.
• Responsible for preparing status reports including follow-up and closings.
• Expertise hands in troubleshooting of computer hardware related problems such like ups, smps, printer and drivers.
• Having up-to-date knowledge with the latest software’s and replacing the defective or inadequate software packages.
• Diagnosing and troubleshooting the network problems and solving the problems in network.
• Examine the electrical components to ensure all wirings are well connected and usable.
• Install a variety of software on demand from the users and ensure they suit the system's configuration.
• Technical support of Operating Systems (Windows XP, Vista, 7, 8).
• Remote Administration using terminal service, VNC.
• Backup Management, Reporting and Recovery.
• Configuring and troubleshooting Microsoft Outlook and Outlook Express.
• Assembling of new computers & up gradation of old computers.
• Excellent customer services, organizational, decision making skills.


Company Details

Targus Technologies ltd

Gurgaon, India

501-1000 employees

Information Technology Services

info@targustech.com

Mar 2013 to Sep 2014 (1 year 6 months)

Achievements


I got the top personality award at school.

Education

B.A in English Literature

Education Details

B.A

English Literature

MJP Rohilkhand University, India

C / Good / 65 - 75%

N/A

N/A

MJP Rohilkhand University
2011 - 2013
High School - Other

High School Details

Other

Senior Secondary High School Khempur

India

2007

Not specified

N/A

Senior Secondary High School Khempur
2007

Certifications

Certificate details

Hp Certified Service Patner

Mar 2015

N/A

N/A

N/A

Hewlett Packard

N/A

Training and Courses

Training/Course Details

Hardware and Networking

Jun 2013

Jetking Institute of Hardware and Networking

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

CommunicatorCustomer ServiceCustomer-orientedEnglishEnglish LiteratureHard WorkerHardware And NetworkingHindiHp Certified Service PatnerInformation Technology ServicesInstallationInternet And ChatingIt Support EngineerKisses On The ForeheadLaptop Service EngineerMaintenanceMaking Good FriendsMicrosoft OfficeMicrosoft OutlookMicrosoft WindowsPCS Technology LtdPresenterRepairSleepingSupportSupportiveTravelling

Self-assesed Skills

Languages

English

English

: Intermediate

: Advanced

: Advanced

: Intermediate

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Hardware and Networking

Hardware and Networking

: Advanced

: Extreme - I love it!

:

3-5 years

Laptop Service Engineer

Laptop Service Engineer

: Advanced

: Extreme - I love it!

:

3-5 years

It Support Engineer

It Support Engineer

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Hard worker, Presenter, Customer-oriented, Supportive

Online Presence

khanfaraz040@gmail.comfarazkhan574@gmail.comkhanfaraz040@gmail.com

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