Basic Info

Mohamed khamis

14 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customer support advisor at Teleperformance egypt

Experience Details

Customer support advisor

IT/Software Development

Experienced (Non-Manager)

receive calls and compains from customers
identify problems
work with gsm industry
work under crm and billing platform
activation of data bundles
raise ticket to second line support
solve technical problems
propose solutions


Company Details

Teleperformance egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.teleperformance.com

Dec 2015 to present (1 year)
Deputy Manager at Halong Resturant

Experience Details

Deputy Manager

Accounting/Finance, Administration

Entry Level

ut the Strategic plan regarding the operation
� Put Strategic Marketing and Sales plan
� Deal with suppliers,customers,resellers
� Auditing,booking Keeper,purchasing tasks
� Organizing Events to attract customer
� Put the pricing policy
� Advertisment
� Promotions
� ValueAdd services


Company Details

Halong Resturant (multinational)

Linkoping, Sweden

1-10 employees

Hospitality/Hotels

N/A

Feb 2013 to Oct 2013 (8 months)
General Manager at Ozoris Travel

Experience Details

General Manager

Administration

Senior Management (e.g. VP, CEO)

Establish the company and funding the company through an
investor
� Prepare a Feasibility study for the project
� Prepare the Business Plan
� Recruit the Staff
� Cooperate with Suppliers
� Cooperate with another travel agents
� Design the travel Agency office
� Prepare Marketing and Sales Plan
� Build Sales Partners network in the arab countries
� Prepare the Brochures and Catalog first time in Arabic
language regarding Bosnia
� Launch website and update it by 3 languages
� Prepare Promotion materials for advertising
� Act as a Tour Leader regarding Arab and European guests
Build a Database regarding Real-estate
Prepare an online advertising through forums and another
magazine and newspapers online
� Manage employees in the agency
� Evaluate the Employees
� Present weekly report to the owner
� Responsible for purchasing mainly in the agency
� Making Feasibility studies for hotel management


Company Details

Ozoris Travel

Zagreb, Croatia

1-10 employees

Travel and Tourism

www.ozoristravel.com

Feb 2012 to Dec 2012 (10 months)
IT Manager Assistance at Hotel Bristol (Kempinski Group)

Experience Details

IT Manager Assistance

IT/Software Development

Manager

Work in the pre-opening of the hotel
Build IT Infrastracture of the hotel from the begining















Manage and Administrate 11 HP servers( manager server,
backup server,Domain server,IPTV,IPC
Work on Opera Platform PMS
Troubleshoot Micros POS and solve the problems
Manage Fisical Printer POS
Manage OXIServer
Manage Interfaces Problems
Solve the problems for users and guests in the hotel.
Find the solution regarding network for users and Guests.
Responsible as IT working all day alone to support users and
guests
Solve problems regarding network
Communicate with vendors to solve the problems regarding
our network.
Manage Avaya Server regarding Digital phones
Manage Vestel TV in the hotel regarding IPTV
Work on Tiger Technology,Vestel,Avaya.


Company Details

Hotel Bristol (Kempinski Group) (multinational)

Sarajevo, Croatia

101-500 employees

Healthcare and Medical Services

www.bristolsarajevo.com

Feb 2011 to Feb 2012 (1 year)
ICT Sales Manager at ZIRA ICT Solutions

Experience Details

ICT Sales Manager

Sales/Retail

Manager

Receive the Requirements of the customers and design the relevant
solution for them
� Design the relevant Solution for the customer related
CRM(CCM,Unified OrderManagment,Product Catalogue)
� Represent the company in International and local Conferences
and fairs
� Expand the business of Zira through break into the market of
Middle East,Europe,Africa
� Write Technical and Commercial presentation and present it at the
customer site.
� Establish and maintain strong client relationships through pro-
active account management
� Promoting ICT products and services to existing and
prospective clients
� Manage portfolio of clients and establish individual
requirements
� Identify and evaluate business developments opportunities;
analyze market trends.
� Keeping abreast with competitive market and product trends
� Lead negotiation and serve as contact for RFI’s, RFP’s and
tender bid responses.


Company Details

ZIRA ICT Solutions

Sarajevo, Croatia

1-10 employees

Telecommunications

www.zira.com.ba

Aug 2008 to Feb 2011 (2 years 6 months)
Network Engineer at EgyNet (Etisalat misr)

Experience Details

Network Engineer

IT/Software Development

Experienced (Non-Manager)

Job duties:
� Work on Egynet Technical Platform Network
(NavisCore,Huwaie Platform, Lucent Technology Platform)
� Manage Operating customers on the network.
� Solve the hard solution regarding Routes of the customers for
frame relay users.
� Managing the Customers on the Deslams related to Lucent
Technology, Alcatel and Huwaie
� Manage the customers data related to the network
� Solve technical problems on the network to ensure customer
performance
� Inspection and monitoring all network of Egynet through MRTG
program.
� Cooperated with the Administrator team to manage network
servers related to LAN, WAN inside the NOC.
� Assure network lines of Egynet that works with Telecom
Egypt.
Duration: 01/11/2003- 01/011/2005
Job title: Installation Account Manager (Reported to the Implementation
Manager)
Department: Implementation Department
Job duties :
� I was one of the founder of the department
� Receive Customers orders from sales and follow up to execute
the order
� Follow up customer orders on NTS and Telecom-Egypt
ADSL Website
� Follow up installation of the ADSL till the modem installed at the
customer side
� Prepare Reports of installation and analysis monthly to the general
manager
� Manage Installation accounts
� Solve the customer problems till the service is delivered to the
customer.
� Configuring the modems and routers of Egynet customers
� Troubleshooting for LAN, WAN at the customer side.
� Trouble shooting PC Troubles and Problems regarding home
users
� Develop a program for installation for the team on SQL base
using MS access interface, Program was working successfully
until the company purchase a new CRM NTS program.
Duration: 01/11/2001-01/11/2003
Job title: Technical Support 2 nd Line Support (Reported to the Maintenance
Manager)
Department: Maintenance Department
Job duties:
� Follow up Local loop &Frame Relay faults provided by
EgyNet
� Troubleshooting with regarding to the WAN, Router
Problems of the customer, be sure the problem not from the
routers.
� Solve the critical problems that can happen in the exchange
remotely
� Work on Customer Relation Management (CRM) Ticketing
Program
� Leading 40 technicians for solving telecommunications line
problems in the exchange.
� Closing the Tickets that opened by the customers on CRM


Company Details

EgyNet (Etisalat misr) (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

www.etisalat.eg (egynet.com.eg)

Nov 2001 to Apr 2008 (6 years 5 months)

Education

Bachelors Degree of commerce English Section in Economics of Foreign Trade English Section

Education Details

Bachelors Degree of commerce English Section

Economics of Foreign Trade English Section

Helwan University, Egypt

C / Good / 65 - 75%

Accounting, Economics, Management,Marketing,Mathematics,Finance,Statistics,International Econmics,Poltics,Commercial consuler,International Management,Macro and Micro Economics

All Exams and Lectures in English Language

Helwan University
1995 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

English School College

Egypt

1994

B / Very Good / 75 - 85%

N/A

English School College
1994

Certifications

Certificate details

Oracle application Developer

Jun 2001

70 out of 100

N/A

N/A

Oracle University,IPEC

object orieinted programing
SQL.Language
PL programming
Oracle Forms I
Oracle Forms II
Oracle Report
Oracle web application depoloyment

CCNA Course
Apr 2005

Certificate details

CCNA Course

Apr 2005

N/A

N/A

N/A

National Telecom Institute

Frame Relay
ATM
Switches
Netowrking
Switching
Protocols

MCSE Course
Nov 2005

Certificate details

MCSE Course

Nov 2005

N/A

N/A

N/A

YAAT

N/A

Certificate details

LeaderShip Certification

Mar 1998

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Best member in Organizing Committe

Jul 1998

N/A

N/A

N/A

American University in Cairo

Organizing commitee member in AYF
and Awarded certificate for best member in the organizing comittee

Training and Courses

Training/Course Details

Java

Nov 2008

ZIRA ICT solutoins

java devloper Language

Training/Course Details

Oracle Communication

Oct 2008

ZIRA ICT solutoins

Oracle Service automation managemnt Oracle Service Activated Protocol Oracle weblogic

Training/Course Details

BSS

Oct 2010

ZIRA ICT solutoins

ZIRA Billing system ZIRA CRM System ZIRA training regarding Adminstratin Billing solution

Training/Course Details

Hospitality

Feb 2011

Kempiniski Hotels

Training about the system and organization in Hotels 5 stars management and IT

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationAnalyticalAndroidArabicBSSBest Member In Organizing CommitteBilling SystemsBusiness AdminstrationBusiness DevelopmentCCNA CourseCreativeCustomer Relationship ManagementCustomer Support AdvisorCustomer-orientedDeputy ManagerEconomics Of Foreign Trade English SectionEgyNet (Etisalat Misr)EnglishFinanceFrenchGeneral ManagerHalong ResturantHard WorkerHealthcare And Medical ServicesHospitalityHotel Bristol (Kempinski Group)HotelsHuwaieICT Sales ManagerITIT And DataIT Manager AssistanceInsuranceJavaLeaderLeaderShip CertificationMCSE CourseManagementMicrosoftNTS Network Tracing SystemNavis Core Lucent TechnocgyNetwork EngineerOn Time LifeOracleOracle Application DeveloperOracle CommunicationOrganized ManagementRetailSalesSerbo-CroatianSoftware DevelopmentSwitches And RoutersTelecom IndustryTelecommunicationsTeleperformance EgyptTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Serbo-Croatian

Serbo-Croatian

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

NTS network Tracing system

NTS network Tracing system

: Expert

: Extreme - I love it!

:

3-5 years

Navis Core Lucent Technocgy

Navis Core Lucent Technocgy

: Expert

: Extreme - I love it!

:

5-7 years

Oracle

Oracle

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft

Microsoft

: Expert

: Extreme - I love it!

:

More than 7 years

android

android

: Expert

: High

:

3-5 years

Switches and Routers

Switches and Routers

: Expert

: Extreme - I love it!

:

More than 7 years

Customer relationship management

Customer relationship management

: Expert

: Extreme - I love it!

:

More than 7 years

Huwaie

Huwaie

: Advanced

: Extreme - I love it!

:

3-5 years

Billing systems

Billing systems

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Telecom industry

Telecom industry

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Expert

: Extreme - I love it!

:

5-7 years

Business Adminstration

Business Adminstration

: Expert

: Extreme - I love it!

:

3-5 years

IT and Data

IT and Data

: Advanced

: High

:

More than 7 years

Hospitality

Hospitality

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Customer-oriented, Creative

Online Presence

https://www.linkedin.com/in/mohkhamishttps://www.facebook.com/khamis2012

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