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Khalid Ibrahim ElGazzar

Service Delivery Manager at ITWox

Alexandria, Egypt

Work Experience

  • Service Delivery ManagerFull Time

    ITWox

    Dec 2008 - Present -16 yrs, 7 months

    Egypt , Alexandria

    • Job Details:Overseeing various programs delivery at ITWorx. Ensuring appropriate processes and standards are followed till successful program delivery. Assists in applying / setting the organization strategy & oversees the work of personnel including allocation, performance tracking. Motivates employees to achieve peak productivity & performance, assists in pre-sales activities, enhances operation structure, reviews & interprets financial & operating information, monitors utilization, assists in replying to RFPs.
  • Education

    • MBA in MBA

      Georgia State University

      Jan 2012 - Jan 2014 - 2 yr

    • M. Sc.in Computer Science. in Computer Science / Networks

      Alexandria University (ALEXU)

      Jan 1999 - Jan 2004 - 5 yr

    • Bachelor's Degree in Computer Science

      Alexandria University (ALEXU)

      Jan 1994 - Jan 1999 - 5 yr

    • High School - Thanaweya Amma

      Lycee La Libertee

      Jan 1994 

    Achievements

    - Delivered more than 40 successful projects. Of budget more than 120,000 working hours - Generating yearly revenue of more than 1 m USD

    Skills

    • Microsoft Office
    • IT
    • Software Development
    • Management
    • Project Management
    • Infrastrucutre
    • Linux
    • Entrepreneurship
    • Core PHP

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Beginner

    Training & Certifications

    • Agile Software development

      ITIDA·2013
    • Emotional Intelligence

      American Chamber·2013
    • Middle Management & Situational Leadership

      BeConsult·2012
    • TOEFL

      TOEFL·2003
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