Basic Info

Khalid amin

6 years

New Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Marketing executive at Al qalam software

Experience Details

Marketing executive

Marketing/PR/Advertising

Experienced (Non-Manager)

Improving the location of the product in the current market , overcoming the competition , how to investigate & analyze both market and competition within the company's economical graphic models .


Company Details

Al qalam software (multinational)

Cairo - Nasr City, Egypt

More then 1000 employees

Computer Software

http://www.alqalamsoftware.com/

Mar 2011 to Dec 2011 (9 months)
Online marketing at Digital partners

Experience Details

Online marketing

Marketing/PR/Advertising

Experienced (Non-Manager)

Used to recruit after screening the right employee for the right area , used to apply the modern approach in human resources , analyze work issued and make action plans to solve it , as an extra task I used to be a selling skills trainer in the same institution .


Company Details

Digital partners

Alexandria, Egypt

501-1000 employees

Computer Software

http://www.digitalpartners.ca/

Feb 2010 to May 2011 (1 year 2 months)
Customer service agent at Raya contact center

Experience Details

Customer service agent

Customer Service/Support

Entry Level

I used to be in Etisalat UAE project where we used to handle customers from Dubai , multinational country hence there was English customers , Indian and Arabian etc etc
my task was to keep balance between customer's satisfaction and the client's current policy .


Company Details

Raya contact center (multinational)

Cairo - Maadi, Egypt

More then 1000 employees

Outsourcing/Offshoring

http://www.rayacc.com/

Jun 2009 to Feb 2010 (8 months)
Customer service agent at Stream global services

Experience Details

Customer service agent

Customer Service/Support

Entry Level

I used to be project series Canada where we used to handle Canadian customers to deliver the highest quality service to them while keeping the AHT at balance in the same time .
It was a rotational shift basis shifts including overnight shifts and 9 working hours .
I used to get golden calls , thanks calls and mails plus my AHT was always at minimum .


Company Details

Stream global services (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

http://www.stream.com/

Nov 2008 to Apr 2009 (5 months)
Customer service agent at Xceed

Experience Details

Customer service agent

Customer Service/Support

Entry Level

I was in project Du , the competing telecommunications corporation to Etisalat UAE .
Used to handle High value customers from Emirates while keeping the average handling time at best .


Company Details

Xceed

Cairo - Maadi, Egypt

More then 1000 employees

Outsourcing/Offshoring

http://www.xceedcc.com/Home/

Jan 2008 to Jul 2008 (6 months)

Achievements


Published novelist with three very well received novels in the market accompanied by very good reviews from critics and readers. Note: This is a link regarding one of three TV Interviews I made which relates to my communication, language and writing skills : https://www.youtube.com/watch?v=ShJcg-NLxs0&feature=youtu.be

Education

BSc in English commerce

Education Details

BSc

English commerce

Assuit University, Egypt

C / Good / 65 - 75%

Accounting Economy Political science Human resources Marketing

N/A

Assuit University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

salam language schools

Egypt

2005

C / Good / 65 - 75%

N/A

salam language schools
2005

Certifications

customer care
May 2013

Certificate details

customer care

May 2013

N/A

N/A

N/A

Business Association Dubai

N/A

Marketing
Jun 2013

Certificate details

Marketing

Jun 2013

N/A

N/A

N/A

Business Association Dubai

N/A

TOT
Aug 2013

Certificate details

TOT

Aug 2013

N/A

N/A

N/A

Business Association Dubai

N/A

Training and Courses

Training/Course Details

Analytic deduction

Sep 2013

Business Association dubai

deductive & inductive reasoning

Training/Course Details

CFA

Feb 2012

White horse for analysis

Extensive knowledge at CFA

Training/Course Details

Quality control

Apr 2010

Raya contact center

N/A

Training/Course Details

communication skills

Jun 2009

Xceed

N/A

This profile is fresh!
Last update 24 days ago.

Jobseeker photo

Profile Skills and Keywords

Al Qalam SoftwareAnalytic DeductionAnalytic DeductionsAnalyticalCFACommunication SkillsComputer SoftwareCreativeCreative ThinkingCustomer CareCustomer ServiceCustomer Service AgentEnglishEnglish CommerceFinanceHuman ResourcesInitiativeInternet Browsing & ResearchJoggingLeaderMarketingMarketing ExecutiveMicrosoft ExcelOffshoringOnline MarketingOutsourcingProblem SolverProfessional Work AtmosphereQuality ControlRaya Contact CenterReadingSportsStream Global ServicesSupportTOTTennisTrainingWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

microsoft excel

microsoft excel

: Expert

: Extreme - I love it!

:

3-5 years

Internet browsing & research

Internet browsing & research

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Analytic deductions

Analytic deductions

: Expert

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Expert

: High

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

finance

finance

: Expert

: Extreme - I love it!

:

3-5 years

Human resources

Human resources

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Creative, Initiative, Problem Solver

Online Presence

https://www.facebook.com/khalid.amin.18

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