Basic Info

Khalid Mohamed

6 years

New Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

BBS Trainer at Ittu/universty

Experience Details

BBS Trainer

Project/Program Management

Manager

N/A


Company Details

Ittu/universty

Assuit, Egypt

More than 1000 employees

Training and Coaching

N/A

Feb 2016 to present (1 year 5 months)
Team leader at Utopia Academy

Experience Details

Team leader

Project/Program Management

Manager

N/A


Company Details

Utopia Academy

Cairo, Egypt

101-500 employees

Training and Coaching

N/A

Jan 2016 to Feb 2017 (1 year 1 month)
Soft Skills Trainer at Digital partners

Experience Details

Soft Skills Trainer

Training/Instructor

Manager

N/A


Company Details

Digital partners

Alexandria, Egypt

501-1000 employees

Training and Coaching

N/A

Oct 2015 to Feb 2016 (4 months)
English instructor at Development town

Experience Details

English instructor

Training/Instructor

Manager

N/A


Company Details

Development town

New Cairo, Egypt

101-500 employees

Training and Coaching

N/A

Apr 2014 to Dec 2014 (8 months)
Marketing coordinator at CHM

Experience Details

Marketing coordinator

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

CHM

New Cairo, Egypt

501-1000 employees

Travel and Tourism

N/A

Jun 2013 to Jul 2014 (1 year 1 month)
Customer service agent at Raya contact center

Experience Details

Customer service agent

Customer Service/Support

Entry Level

I used to be in Etisalat UAE project where we used to handle customers from Dubai , multinational country hence there was English customers , Indian and Arabian etc etc
my task was to keep balance between customer's satisfaction and the client's current policy .


Company Details

Raya contact center (multinational)

Cairo - Maadi, Egypt

More then 1000 employees

Outsourcing/Offshoring

http://www.rayacc.com/

Jun 2009 to Feb 2010 (8 months)
Customer service agent at Stream global services

Experience Details

Customer service agent

Customer Service/Support

Entry Level

I used to be project series Canada where we used to handle Canadian customers to deliver the highest quality service to them while keeping the AHT at balance in the same time .
It was a rotational shift basis shifts including overnight shifts and 9 working hours .
I used to get golden calls , thanks calls and mails plus my AHT was always at minimum .


Company Details

Stream global services (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

http://www.stream.com/

Nov 2008 to Apr 2009 (5 months)
Customer service agent at Xceed

Experience Details

Customer service agent

Customer Service/Support

Entry Level

I was in project Du , the competing telecommunications corporation to Etisalat UAE .
Used to handle High value customers from Emirates while keeping the average handling time at best .


Company Details

Xceed

Cairo - Maadi, Egypt

More then 1000 employees

Outsourcing/Offshoring

http://www.xceedcc.com/Home/

Jan 2008 to Jul 2008 (6 months)

Achievements


Published novelist with three very well received novels in the market accompanied by very good reviews from critics and readers. Note: This is a link regarding one of three TV Interviews I made which relates to my communication, language and writing skills : https://www.youtube.com/watch?v=ShJcg-NLxs0&feature=youtu.be

Education

BSc in English commerce

Education Details

BSc

English commerce

Assuit University, Egypt

C / Good / 65 - 75%

Accounting Economy Political science Human resources Marketing

N/A

Assuit University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

salam language schools

Egypt

2005

C / Good / 65 - 75%

N/A

salam language schools
2005

Certifications

customer care
May 2013

Certificate details

customer care

May 2013

N/A

N/A

N/A

Business Association Dubai

N/A

Marketing
Jun 2013

Certificate details

Marketing

Jun 2013

N/A

N/A

N/A

Business Association Dubai

N/A

TOT
Aug 2013

Certificate details

TOT

Aug 2013

N/A

N/A

N/A

Business Association Dubai

N/A

Training and Courses

Training/Course Details

Analytic deduction

Sep 2013

Business Association dubai

deductive & inductive reasoning

Training/Course Details

communication skills

Jun 2009

Xceed

N/A

Training/Course Details

Training of trainers

Jan 2011

Dubai bunsiness institution

N/A

Training/Course Details

Soft skills

Jan 2010

Raya contact center

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

Analytic DeductionAnalytic DeductionsAnalyticalBBS TrainerCommunication SkillsCreativeCreative ThinkingCustomer CareCustomer ServiceCustomer Service AgentEnglishEnglish CommerceEnglish InstructorFinanceHuman ResourcesInitiativeInternet Browsing & ResearchJoggingLeaderMarketingMarketing CoordinatorMicrosoft ExcelOffshoringOutsourcingProblem SolverProfessional Work AtmosphereProgram ManagementProjectRaya Contact CenterReadingSoft SkillsSoft Skills TrainerSportsStream Global ServicesSupportTOTTeam LeaderTennisTrainingTraining And CoachingTraining Of TrainersTravel And TourismTutoringWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

microsoft excel

microsoft excel

: Expert

: Extreme - I love it!

:

3-5 years

Internet browsing & research

Internet browsing & research

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Analytic deductions

Analytic deductions

: Expert

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Expert

: High

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

finance

finance

: Expert

: Extreme - I love it!

:

3-5 years

Human resources

Human resources

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Creative, Initiative, Problem Solver

Online Presence

https://www.facebook.com/khalid.amin.18

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