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Khaled Hassan AbdelSamad

Customer Experience Manager, Tamara, ex-360imaging, ex-Zoomcar, ex-Careem

Giza, Giza, Egypt

Work Experience

  • Partner Ops. LeadFull Time

    Tamara

    Dec 2023 - Present -1 yr, 7 months

    Egypt , Cairo

    • Job Details:Leading inbound and onboarding teams. Managing Tamara's partners and merchants' onboarding experience. Managing documents verification journey and backend configuration to onboard merchants according to categories, policies, and serving markets.
  • Partner Ops. LeadFull Time

    Tamara

    Dec 2023 - Present -1 yr, 7 months

    Egypt , Cairo

    • Job Details:Leading inbound and onboarding teams. Managing Tamara's partners and merchants' onboarding experience. Managing documents verification journey and backend configuration to onboard merchants according to categories, policies, and serving markets.
  • Head of Customer ExperienceFull Time

    Zoomcar

    Apr 2023 - Nov 2023 -7 months

    Egypt , Cairo

    • Deputy Manager - Experience CenterFull Time

      Zoomcar

      Feb 2022 - Apr 2023 -1 yr, 2 months

      Egypt , Cairo

      • Job Details:Co-managing the Customer Experience Center for Zoomcar Egypt. Assisting the Head of Customer Experience in managing, overseeing, tracking, and improving the Customer experience for both Zoomcar Guests and Hosts alike. Stakeholder management, strategic planning, and continuous process improvement are an everyday picnic.
    • Education

      • Bachelor Degree in Information Technology in Information Technology

        Advanced Academy El-haram

        Jan 2005 - Jan 2009 - 4 yr

      • High School - Thanaweya Amma

        Al-Saeediah Secondary School.

        Jan 2005 

      Skills

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      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • German

        Beginner

      Training & Certifications

      • ITIL Foundation Course

        Coursera·2016
      • Basics of Finance at HP

        HP E-Life Learning Program·2014
      • Social Media Marketing at HP

        HP E-Life Learning Program·2014
      • Your Target Audience at HP

        HP E-Life Learning Program·2014
      • Managing Contact Information at HP

        HP E-Life Learning Program·2014
      • Effective presentations at HP

        HP E-Life Learning Program·2014
      • Selling Online at HP

        HP E-Life Learning Program·2014
      • Business Email at HP

        HP E-Life Learning Program·2014
      • Effective Leadership at HP

        HP E-Life Learning Program·2014
      • Art of Management - PMP

        Swiss E-Learning Institute·2014
      • Reception and Customer Service Internship

        TechnoMotive·2008
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