
Khaled Hassan AbdelSamad
Customer Experience Manager, Tamara, ex-360imaging, ex-Zoomcar, ex-Careem
Giza, Giza, EgyptWork Experience
Partner Ops. LeadFull Time
Tamara
Dec 2023 - Present -1 yr, 7 months
Egypt , Cairo
- Job Details:Leading inbound and onboarding teams. Managing Tamara's partners and merchants' onboarding experience. Managing documents verification journey and backend configuration to onboard merchants according to categories, policies, and serving markets.
Partner Ops. LeadFull Time
Tamara
Dec 2023 - Present -1 yr, 7 months
Egypt , Cairo
- Job Details:Leading inbound and onboarding teams. Managing Tamara's partners and merchants' onboarding experience. Managing documents verification journey and backend configuration to onboard merchants according to categories, policies, and serving markets.
Deputy Manager - Experience CenterFull Time
Zoomcar
Feb 2022 - Apr 2023 -1 yr, 2 months
Egypt , Cairo
- Job Details:Co-managing the Customer Experience Center for Zoomcar Egypt. Assisting the Head of Customer Experience in managing, overseeing, tracking, and improving the Customer experience for both Zoomcar Guests and Hosts alike. Stakeholder management, strategic planning, and continuous process improvement are an everyday picnic.
Education
Bachelor Degree in Information Technology in Information Technology
Advanced Academy El-haramJan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
Al-Saeediah Secondary School.Jan 2005
Skills
- Microsoft Windows
- Microsoft Office
- Internet
- Troubleshooting - Workstations
- Infrastructure
- Hardware Installation
- Hardware Troubleshooting
- Technical Support
- PC Troubleshooting
- Operating Systems
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Languages
Arabic
FluentEnglish
FluentGerman
Beginner
Training & Certifications
ITIL Foundation Course
Coursera·2016Basics of Finance at HP
HP E-Life Learning Program·2014Social Media Marketing at HP
HP E-Life Learning Program·2014Your Target Audience at HP
HP E-Life Learning Program·2014Managing Contact Information at HP
HP E-Life Learning Program·2014Effective presentations at HP
HP E-Life Learning Program·2014Selling Online at HP
HP E-Life Learning Program·2014Business Email at HP
HP E-Life Learning Program·2014Effective Leadership at HP
HP E-Life Learning Program·2014Art of Management - PMP
Swiss E-Learning Institute·2014Reception and Customer Service Internship
TechnoMotive·2008