Khaled Hassan Ali
Assistant center director at Direct English Center
Shubra, Cairo, EgyptWork Experience
Assistant center directorFull Time
Direct English Center
Feb 2016 - Present -9 yrs, 5 months
Egypt , Giza
- Job Details:•Assists the Center Director in providing the center with sales activities leadership and to provide the highest level of customer service according to company policies and procedures. •Coaching & directing customer service team to achieve the desired results. •Perform a sales function role directed at gaining new customers and at keeping the current customers from both the corporate and consumer market. •Responsible for following up on all daily cash transactions in the center: •Cultivate business contacts with clients and potential clients; seek to strengthen ties with associations, authorities, organizations and firms as well as with public offices, consulates, embassies, ministries etc. •Analyse strong/weak areas of the operation and the market and recommend actions in order to further improve business results. •Insure that all accounting records are maintained in accordance with the law. •Insure that the physical premises of the Center are adequate, safe, clean, and are attractive in appearance to customers and employees. Diary management, typing correspondence and documents, creating presentations and creating meeting minutes
Language AdvisorFull Time
May 2013 - Jan 2016 -2 yrs, 8 months
Egypt , Cairo
- Job Details:•Conducting orientations and sales presentations, introducing all company products and services. •Managing the sales targets and figures. •Following up on potential customers to enroll. •Creating sales plans for getting new clients. •Putting an eye to convert cash into revenue. •Creating and updating the customer data base.
ReceptionistFull Time
Aug 2007 - Apr 2013 -5 yrs, 8 months
Egypt , Cairo
- Job Details:•Presenting a professional and friendly first impression of the firm to all visitors and clients •Managing incoming phone calls and mail. •Managing customer liaisons with a large number of clients, developing positive relationships. •Providing customer service support for user issues, sales orders, exchange and/or refunds. •Maintaining a log of open issues and keep customers informed of any progress. •Ensuring customers satisfaction with service levels and reporting issues if necessary. •Driving long-term sales goals. •Pro-actively seek methods to improve operational efficiencies and performance in line with monitoring and reporting. •Handling Room plans and organizing them according to instructors' schedules. •Conducting daily reports, weekly, and monthly reports to the Center Director, Accounting, and Corporate Departments, regarding marketing ratios and financial summaries. •Holding responsibility for material, stationary and surveys forms request according to business needs per a month. •Coordinating all corporate clients in the center by submit them all surveys and send a daily reports to corporate departments.
Education
hotel and tourism Bachelor in Hotel Management
Helwan UniversityJan 2000 - Jan 2004 - 4 yr
High School - Thanaweya Amma
OrmanJan 1999
Languages
English
Advanced
Training & Certifications
World Class Customer Service
Dale Carnegie·2009Communication Skills Course
Dale Carnegie ·2007Basic Business Skills Acquisition Program
BBSA ·2007World Class Customer Service
Dale Carnegie·2006