Khalid Yahia

Senior Network Engineer

• Job Details:Lead network troubleshooting, management, and expansion across the corporation. Oversee and maintain critical network infrastructure, including switches, routers, access points, and firewalls, ensuring performance, security, and scalability. Collaborate with vendors such as HP, Aruba, Fortinet, and Cisco for seamless integration and network optimization. Ensure robust security measures and reliable connectivity to support business operations.

NOC Level 2 Engineer & Change Build Engineer

• Job Details:Specialized in incident management and troubleshooting as an RMM agent, resolving live site issues. Transitioned to change build engineer, setting up new sites from scratch. Worked extensively with Silverpeak, Velocloud, and Meraki (SD-WAN technologies), along with Cisco routers, switches, and Ciena virtualization. Provided layer 3 troubleshooting and configuration for global customers, maintaining network operations. Assisted the global customer support center (GCSC), delivering technical guidance and training to team members. Liaised with vendors for efficient resolution of network issues.

Remote IT Support Engineer

• Job Details:Provided remote IT support for Mobily Telecoms, troubleshooting employee hardware/software issues.