khalid salah

Senior Area Operations ManagerFull Time

• Job Details:-Manage day-to-day operations & Meet with the managed fleet on a regular basis to offer essential feedback and encouragement. -Coordinate and report on continuing difficulties with superiors. -Determine fleet-related problems and devise viable solutions - Supervising and being accountable for 1000+ daily orders in the Giza, 6th of October, and Sheikh Ziyad areas. - Managed and supervised the fleet's service quality in terms of timeliness, attitude, appearance, and delivery time. - Increasing the utilization rate of all vehicles to the highest possible level. - Maintain operational efficiency while keeping expenditures to a minimum. - Supply planning for existing and new clients. - Weekly payment control and courier release. - Report reconciliation to match on-the-ground achieved statistics.

Operations ManagerFull Time

• Job Details:-Developing the monthly operations plan to achieve the highest efficiency and effectiveness from the delivery service and sharing the plan with the top management for discussion -Following up with the third party logistics companies on the delivery shifts, delivery activation, training and applying the needed penalties -Preparing daily, weekly and monthly reports that include the performance of the delivery and the dispatching teams -Developed quality employees within call center to take over leadership positions. -Created clear and effective policies governing all aspects of employee work and interaction with customers. -Trained team members on performance metrics and consumer behavior identification. -Developed all process controls and metrics for daily management of Call Center. -Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.

Operations coordinatorFull Time