khalid osama

Supply Account Manger at Swvl

Haram, Giza, Egypt

Swvl

May 2021 - Present -4 yrs, 1 month

Bites

Apr 2020 - Feb 2021 -10 months

Egypt , Giza

Uber

Jul 2019 - Apr 2020 -9 months

Egypt , Cairo

Job Details:Was responsible for all Fleet partners in Egypt and KSA Handling any concern to any Drivers under these fleets Solving any issue related to the Driver or FP Account Reviewing Driver documents and approving or rejecting it if the documents are Fraud Was responsible for solving any issue related to the Fleet partners or driver weekly payments in 24H SLA making weekly analysis for the Fleet Partners

Uber

May 2017 - Jun 2019 -2 yrs, 1 month

Egypt , Cairo

Job Details:Responsible for partner-drivers' issues, concerns, and requests. Giving an exceptional customer experience level, scaling a high level of quality. Maintaining a metrics-driven scorecard quarterly basis includes APH "Action per hour", CSAT "Customer Satisfaction", and R^2 "RSquare the quality program". Worked in an insightful region MENA supported countries such as Egypt, KSA, Jordan, Lebanon, and UAE. Handling all the concerns related to the payment, Trips ,anything related to the driver account Professionally handle incoming requests from Driver and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfil all the needs, educate the Drivers where applicable to prevent the need for future contacts and document interactions through contact tracking.