KA

khalid ahmed

Restaurant Operations Manager at Chili's

Montaza, Alexandria, Egypt

Work Experience

  • Restaurant Operations ManagerFull Time

    Chili's

    Jul 2018 - Present -6 yrs, 11 months

    • Job Details:Develop and implement food operation strategies, policies, and procedures. Oversee the planning, coordination, and execution of food production and delivery. Ensure compliance with food safety and hygiene regulations and standards. Monitor and analyze food sales, inventory levels, and pricing to optimize profitability. Collaborate with suppliers to ensure the availability of high-quality ingredients and products. Manage and train staff on food preparation techniques, standards, and customer service. Conduct regular inspections and audits to maintain cleanliness and hygiene standards. Monitor customer feedback and address any issues or concerns promptly. Stay updated with industry trends and innovations in the food sector. Collaborate with marketing and sales teams to develop and promote food offerings.
  • Catering SupervisorFull Time

    Emirates airline

    May 2005 - Jun 2011 -6 yrs, 1 month

    United Arab Emirates , Dubai

    • Job Details:Ensures Airlines requirements/specifications and service requirements are complied. This includes on-time performance, equipment inventory, and quality assurance controls.. Manages operation staff to drive for exceeding set targets. Supports and assist Lean initiatives, and Quality initiatives to achieve targets. Monitors all training programs that are required to be conducted to ensure all Corporate Policies and Procedures are followed and maintained. Supports audits, government audits to meet compliance Ensures the security of the facility by monitoring and maintaining existing programs including all local airport and corporate requirements. Drives prevention vs. detection of defects. Coordinates actions to prevent the occurrences of nonconformities. Responsible for the maintenance of key performance metrics for the Operation organization. Develop Standard Operating Procedures. Responsible for safety, quality and compliance to Airlines specification
  • Assistant restaurant managerFull Time

    Pizza hut

    Aug 2001 - Apr 2005 -3 yrs, 8 months

    United Arab Emirates , Dubai

    • Job Details:Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses
  • Education

    • Bachelor's Degree in Tourism and hotel management

      Alexandria University (ALEXU)

      Jan 2000 

    Skills

    • Microsoft Office
    • Operations Management
    • Cost Control
    • Target
    • Health, Safety and Environment
    • Training
    • Marketing

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • Russian

      Intermediate
    Share this Profile