Khaled Ahmed Shady

Software Technical Support ManagerFull Time

• Job Details:• Set and follow up guidelines for work cycle processes for customer support. • Manage a team of Software Support technicians; act as mentor and coach to team members • Provide product support to Software Support technicians • Ensure customer requirements are met with consistently high quality of service • Maintain good customer relationship • Identify needs of modifications and enhancements for software products • Prepare periodical reports indicating team performance

IT ManagerFull Time

• Job Details:• Set the planning and implementation of additions, deletions and major modifications to the supporting infrastructure. • Set the guidelines for the administration and maintenance of computer stations and software for company. • Set action plans for troubleshooting, systems backups, archiving, and disaster recovery. • Set Actions Plans & Direct all help desk activities at the all levels. • Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner • Builds and maintains vendor relationships and manages the purchase of hardware and software products. • Manages the purchasing of all software, hardware and other IT supplies at the regional level • Develop & maintain internal hand-made software, which provide users with all needs of information and provide decision makers with needed information • Keeps team well informed of changes within the organization. • Effectively communicates relevant IT-related information to superiors. • Delivers engaging, informative, well-organized presentations. • Resolves and/or escalates issues in a timely fashion • Responds/acts on upper-management direction . • Identifies and provides standards for gathering information for use in trend analysis and reports information to company management • set & follow execution of plans to provide all technologies available to help users to improve their performance. • Provide needed support to serve manufacturing cycle by set & execute plans to connect machines through network (LAN).

IT ManagerFull Time

• Job Details:• Set the planning and implementation of additions, deletions and major modifications to the supporting infrastructure. • Set the guidelines for the administration and maintenance of computer stations and software for company. • Set action plans for troubleshooting, systems backups, archiving, and disaster recovery. • Set Actions Plans & Direct all help desk activities at the all levels. • Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner • Builds and maintains vendor relationships and manages the purchase of hardware and software products. • Manages the purchasing of all software, hardware and other IT supplies at the regional level • Keeps team well informed of changes within the organization. • Effectively communicates relevant IT-related information to superiors. • Delivers engaging, informative, well-organized presentations. • Resolves and/or escalates issues in a timely fashion • Responds/acts on upper-management direction . • Identifies and provides standards for gathering information for use in trend analysis and reports information to company management