Khaled Saeed

Teleperformance

• International Travel Consultant , Teir IIFull Time

  Oct 2010 - Present -14 yrs, 9 months

  Egypt , Cairo

  • Job Details:• Job Role: International customer support for international travel agency, (Dedicated to Customer: Expedia.ca) Job Description: o Handle incoming calls, fulfilling requests and requirements while working to company requirements and performance targets. o Booking hotels, flights, cars and activities. o Give as many alternatives as possible with flights while researching availability. o Up selling with car hire, airport parking, overnight hotels stay, insurance etc... o Help Customers book online. o Dealing with member queries and making amendments to bookings as necessary o Working with the following Travel-management solutions: - SABRE (Global Distribution System/Airline ticketing system). o Supporting customers in changing their reservations by dealing with airlines, hotels, car rental companies all over the world.  Promoted to escalation department (Tier II)on 03/09/2012. Job Description: o Taking escalated issues and solving it. o Completing transactions that need higher department and security. o Sending the reservations to ticketing department to issue or reissuing new tickets. o Sending coaching emails to tier I supervisors to coach theirs agents and approving pay-outs with a limited amount.
• International Travel Consultant , Teir IFull Time

  Oct 2010 - Sep 2012 -1 yr, 11 months

  Egypt , Cairo

  • Job Details:• Job Role: International customer support for international travel agency, (Dedicated to Customer: Expedia.ca) Job Description: o Handle incoming calls, fulfilling requests and requirements while working to company requirements and performance targets. o Booking hotels, flights, cars and activities. o Give as many alternatives as possible with flights while researching availability. o Up selling with car hire, airport parking, overnight hotels stay, insurance etc... o Help Customers book online. o Dealing with member queries and making amendments to bookings as necessary o Working with the following Travel-management solutions: - SABRE (Global Distribution System/Airline ticketing system). o Supporting customers in changing their reservations by dealing with airlines, hotels, car rental companies all over the world.