Khaled Ahmed Mahmoud

Group IT Department ManagerFull Time

• Job Details:Network Security · Strategic Planning · Cybersecurity · Firewalls · Cisco Technologies · Software Project Management · Sophos · Palo Alto Networks · Fortinet · IP CCTV · Cisco ESA- Microsoft 365 Hybrid

IT Operations ManagerFull Time

• Job Details:• Work closely with different ICT Managers to identify, evaluate, select, and implement specific infrastructure technologies, including cloud services to support the business plans to change on prime ERP System to SAP with AWS and IT strategies • Maintain Infrastructure standards, operational procedures, assets management databases and roadmaps related to IT infrastructure to ensure proper standard operating procedures are followed and implemented • Responsible for IT Operations Section's yearly strategic plan and day to day operations • Review and approves changes to Help Desk policies, transformation plan, changes, and Project Plans • Manage Help Desk and Application Support for availability according to the SLA ‘s and OLA’s • Work with IT Infrastructure teams and academic units to ensure appropriate and timely support for software and hardware components, ensure baseline standardization for middleware, OS, and IT hardware • Identifying and managing risks while performing related operational duties in accordance with set goals. • Manage the hiring of group IT service operations professionals needed for group IT to ensure they have the best capable IT operational skills that satisfy the needed group scope. • Develop, monitor, and improve IT service operations monthly KPIs to hit higher performance and stability levels. • Collect and summarize business needs, sequence design sessions and prioritization, and attend appropriate meetings. Track progress with various providers • Prepare and provide group audits with the necessary information regarding the group IT service operations’ infrastructure to match the IT standard security levels. • Manage all group information technology assets, including software, hardware, peripherals, telephony equipment, etc…to supervise track, and protect group IT service assets in case of new hires or employees’ status change. • Manage the group IT service procurement of new IT service assets, solutions, and services to align group BUs IT systems with group business objectives. • Manage all group IT service infrastructure assets (Servers, Network Equipment, Security devices, Storage, Backup HW, … etc) to ensure smooth upgrades and migrations against its technology status. • Responsible to get conduct regular problem diagnoses and ensuring their effective resolution, and trend analysis the same. • Negotiate with vendors and provide inputs to purchasing department on vendor identification • Coordinate with other IT Sections heads and staff for software and hardware releases and hardware support of users • Perform capacity analysis, relief sizing, and timing for the growth of the organization's computing platform • Stay abreast of new technology developments and global best practices in Technology Infrastructure and Operations

IT managerFull Time

• Job Details:➢ DESIGN & Shop drawing For Data And Telephone system. ➢ Implementation of Cisco Blade System UCS for blade servers Version 2.1(2C) with two Chassis Cisco UCS 5108 with primary SAN (Eva) and secondary SAN EMC VNX Series. ➢ Working on the Cisco Digital signage manager “DMM” ➢ Working on the IPTV system “from the dash farms to the Nevotek Solution through the DCM and receivers. ➢ Planning, Installing, and Configuring VMware VSphere 5 ➢ Planning, Installing and Configuring MS Exchange 2010 Sp2. ➢ DESIGN & Shop drawing For Light current systems: -Provide design and production and delivery of Security system (Access control ,CCTV ,Car Parking and Fire Alarm) infrastructure & systems and provide guidance and supervision to CAD operators and draftsmen for desig-drawingsandshopdrawings. - Coordination with electrical, mechanical and architectural design engineers in maintaining design quality and project schedule. - Excellent capabilities in the preparation of low voltage systems design calculations, drawings, specifications, technical submittals. ➢ Configuring and Managing Cisco Devices : - Routers: Configuring Routing Protocols, Access Lists, SNMP, Nating and Interfaces, Managing the Traffic by Limiting the Bandwidth for customers By using ASA 5501 and Fortigate 620B UTM. - Switches: Running Full and Half Duplex mode on different ports and Running SNMP for Monitoring,Configuring VLANs (VTP), spanning-tree, Port-security, EtherChannel, L2QoS, L2 security…etc - Working with 2950, 2960, 3500, 3750, 4500, 6500… switches