
Khaled Mady
Digital Marketing Strategiest at TAC Universe
Stanley, Alexandria, EgyptWork Experience
Digital Marketing StrategiestFull Time
TAC Universe
Jan 2024 - Present -1 yr, 6 months
Egypt , Alexandria
E-commerce SpecialistFull Time
Value Kids Wear
Dec 2021 - Present -3 yrs, 7 months
- Job Details:• Successfully transformed a traditional brick-and-mortar business model business into a thriving online platform, utilizing innovative strategies and digital tools to drive sales and expand market reach. • Increased revenues by 150% within a 6-month timeframe by implementing innovative pricing strategies, enrolling in Digital Marketing campaigns and optimizing online presence. • Analyzed metrics such as PPC, CTR, Conversion Rates, as well as Returning Customer Rates and refined strategies to foster customer loyalty and retention, thereby increasing the Returning Customer Rates by 25% on average.
Telemarketing AgentFull Time
Teletarget
Jul 2021 - Sep 2021 -2 months
- Job Details:• Generated daily leads through outbound calls to various prospective customers. • Reached and exceeded daily target of leads from 3 to 8-9 leads per day which contributed to an overall 30% increase in target completion. • Promoted the company’s services with clear understanding of benefits and value propositions.
Customer Support RepresentativeFull Time
Jul 2020 - Sep 2020 -2 months
- Job Details:• Addressed customer inquiries, concerns, and complaints professionally to ensure a high level of customer satisfaction. • Maintained an Overall Satisfaction Score (OSAT) of 75% placing myself at the highest satisfaction rates of the team. • Developed a deep understanding of the company's products and services to effectively address customer questions, provide accurate information, and offer appropriate solutions.
Education
Bachelor's Degree in Marketing
Alexandria University (ALEXU)Jan 2018 - Jan 2022 - 4 yr
Languages
English
FluentArabic
Fluent
Training & Certifications
Google Digital Marketing Professional Certificate
Google·2023Effective Problem-Solving and Decision-Making
Coursera·2020Google Technical Support Fundamentals
Google·2018English for Career Development
Coursera·2018