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Khaled Mady

Digital Marketing Strategiest at TAC Universe

Stanley, Alexandria, Egypt

Work Experience

  • Digital Marketing StrategiestFull Time

    TAC Universe

    Jan 2024 - Present -1 yr, 6 months

    Egypt , Alexandria

    • E-commerce SpecialistFull Time

      Value Kids Wear

      Dec 2021 - Present -3 yrs, 7 months

      • Job Details:• Successfully transformed a traditional brick-and-mortar business model business into a thriving online platform, utilizing innovative strategies and digital tools to drive sales and expand market reach. • Increased revenues by 150% within a 6-month timeframe by implementing innovative pricing strategies, enrolling in Digital Marketing campaigns and optimizing online presence. • Analyzed metrics such as PPC, CTR, Conversion Rates, as well as Returning Customer Rates and refined strategies to foster customer loyalty and retention, thereby increasing the Returning Customer Rates by 25% on average.
    • Telemarketing AgentFull Time

      Teletarget

      Jul 2021 - Sep 2021 -2 months

      • Job Details:• Generated daily leads through outbound calls to various prospective customers. • Reached and exceeded daily target of leads from 3 to 8-9 leads per day which contributed to an overall 30% increase in target completion. • Promoted the company’s services with clear understanding of benefits and value propositions.
    • Customer Support RepresentativeFull Time

      Ux Centers

      Jul 2020 - Sep 2020 -2 months

      • Job Details:• Addressed customer inquiries, concerns, and complaints professionally to ensure a high level of customer satisfaction. • Maintained an Overall Satisfaction Score (OSAT) of 75% placing myself at the highest satisfaction rates of the team. • Developed a deep understanding of the company's products and services to effectively address customer questions, provide accurate information, and offer appropriate solutions.
    • Education

      • Bachelor's Degree in Marketing

        Alexandria University (ALEXU)

        Jan 2018 - Jan 2022 - 4 yr

      Skills

      • Ecommerce
      • Communication
      • Multi-tasking
      • Constant Develpoment
      • Eagerness to Learn

      Languages

      • English

        Fluent
      • Arabic

        Fluent

      Training & Certifications

      • Google Digital Marketing Professional Certificate

        Google·2023
      • Effective Problem-Solving and Decision-Making

        Coursera·2020
      • Google Technical Support Fundamentals

        Google·2018
      • English for Career Development

        Coursera·2018
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