Basic Info

Khaled khater

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

FLIGHTS TEAM LEADER at ALMOSAFER

Experience Details

FLIGHTS TEAM LEADER

Customer Service/Support, Tourism/Travel

Manager

N/A


Company Details

ALMOSAFER

Cairo, Egypt

101-500 employees

Airlines/Aviation, Hospitality/Hotels

almosafer.com/

Aug 2017 to present (4 months)
FLIGHTS CUSTOMER SUPPORT AGENT at AL-MOSAFER

Experience Details

FLIGHTS CUSTOMER SUPPORT AGENT

Tourism/Travel, Customer Service/Support

Experienced (Non-Manager)

- Contact Center Agent :

 Handle incoming calls, fulfilling requests and requirements while working to company requirements and performance targets.
 Helping Customers to Reissue, Reroute and refund their tickets.
 Handling escalations and customers problems.
 Give as many alternatives as possible with flights availability.
 Helping customers to use website and book online.
 Working with the Travel-management solutions such Amadeus.
- Follow-up Agent :

 Handle customers' e-mails, fulfilling requests and requirements.
 Working on fraud cases.
 Follow-up cases with contact agents and contact airlines if needed.
 Handling escalations and customers problems.


Company Details

AL-MOSAFER

Giza, Egypt

101-500 employees

Airlines/Aviation, Hospitality/Hotels

www.almosafer.com

Jan 2017 to Aug 2017 (7 months)
FOUNDER - CEO, at AGAZA

Experience Details

FOUNDER - CEO,

Tourism/Travel

Senior Management (e.g. VP, CEO)

 Managed 6-person staff.
 Improve performance by setting action plans and setting expectations to the team through the metrics.
 Motivate staff to achieve all assigned targets and goals.
 Resolve interpersonal issues within the team and escalate if required.
 Schedule team staff meetings and functions.
 Handled reservations, escalations, monitoring customer satisfaction.
Leverage strategic sales techniques to prepare promotional materials and upsell products and services.
 Interviewed customers to assess needs and advised them on destinations, travel dates, costs, and accommodations.
 Planned domestic trips which meet the market's needs.
 Provided customers with information and publications regarding travel.
 Acts as a tour-operator if it needs


Company Details

AGAZA

Port Said, Egypt

1-10 employees

Travel and Tourism

N/A

Mar 2015 to Dec 2016 (1 year 9 months)
TRAVEL CONSULTANT at AL-MOSAFER

Experience Details

TRAVEL CONSULTANT

Tourism/Travel, Customer Service/Support

Experienced (Non-Manager)

Handle incoming calls, fulfilling requests and requirements while working to company requirements and performance targets.
 Booking hotels, flights, cars and activities.
 Give as many alternatives as possible with flights while researching availability.
 Helping customers to book online.
 Follow-up with clients and make sure of their satisfaction level.
 Working with the following Travel-management solutions:
o SABRE (Global Distribution System/Airline ticketing system).
o Almosafer Hotel Reservation System.


Company Details

AL-MOSAFER

Giza, Egypt

101-500 employees

Airlines/Aviation, Travel and Tourism

N/A

Jan 2015 to Jun 2015 (5 months)
TRAVEL CONSULTANT at TRAVCO,

Experience Details

TRAVEL CONSULTANT

Tourism/Travel

Entry Level

 Booking hotels, flights, cars and activities (offline & online).
 Give as many alternatives as possible with flights while researching availability.
 Follow-up with clients and make sure of their satisfaction level.
 Working with the following Travel-management solutions:
o Amadeus (Global Distribution System/Airline ticketing system).
o Hotel Reservation Supplier Systems ( Travco , Hotelbeds , GTA , World Destination ...)


Company Details

TRAVCO,

Port Said, Egypt

501-1000 employees

Airlines/Aviation, Travel and Tourism

www.travcotravel.com/

Sep 2013 to Jan 2014 (4 months)

Education

MS in Organizational Behavior within Travel agencies in Egypt

Education Details

MS

Organizational Behavior within Travel agencies in Egypt

Suez Canal University, Egypt

Not specified

- Management - Organizational Behavior - Gamification - Human Resources

N/A

Suez Canal University
2013 - 2016
BC in Tourism and Travel

Education Details

BC

Tourism and Travel

Suez Canal University, Egypt

A / Excellent / 85 -100%

tourism and travel management

N/A

Suez Canal University
2010 - 2013

Training and Courses

Training/Course Details

Management for a Competitive Edge.

Apr 2014

International Collage of Management Sydney.

N/A

Training/Course Details

Employ-ability skills track.

Mar 2013

Aspire Experiential Business Solutions The American University in Cairo. Suez Canal University.

N/A

Training/Course Details

International Marketer

May 2012

HARVARD INTERNATIONAL TRANINING BRITAIN

N/A

Training/Course Details

Human Development Programs (Customer Service)

Apr 2012

Masa International Institute.

N/A

Training/Course Details

Negotiation, Positive thinking and Time management

Feb 2012

Skills Academy.

N/A

Training/Course Details

Leadership Skills Development

Feb 2011

Suez Canal University.

N/A

Training/Course Details

Management and Leadership: Growing As a Manager

Feb 2017

The Open University & CMI, England

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AirlinesAmadeusArabicAviationBusiness-orientedCommunicatorCreativeCustomer ServiceEmploy-ability Skills Track.EnglishEntrepreneurFLIGHTS CUSTOMER SUPPORT AGENTFLIGHTS TEAM LEADERFOUNDER - CEO,HospitalityHotelsHuman Development Programs (Customer Service)International MarketerLeaderLeadership Skills DevelopmentManagement And Leadership: Growing As A ManagerManagement For A Competitive Edge.Negotiation, Positive Thinking And Time ManagementNetworkingOrganizational Behavior Within Travel Agencies In EgyptReadingSaberSupportTRAVEL CONSULTANTTourismTourism And TravelTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Amadeus

Amadeus

: Advanced

: Extreme - I love it!

:

1-3 years

Saber

Saber

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Tourism

Tourism

: Expert

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

Aviation

Aviation

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Communicator, Creative, Entrepreneur

Online Presence

https://goo.gl/ekWw3q

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