Khaled Hesham Bayoumy

Technical Support Team LeaderFull Time

• Job Details:-Ensure that all requests from the users are handled promptly and effectively and adhere to the SLA. -Designing, implementing and managing Active Directory. -Supporting and troubleshooting Office 365 for end users. -Deploying images using WDS for multi devices. -Answering technical queries and assisting end users (Calls, Mails, Ticketing System and Remotely). -Maintain and administer computer networks and related computing environments including computer hardware and systems software. -Help end-users in the setup Microsoft and CISCO products in response to the trouble tickets assigned by the first line of support. -Support deployment of client applications and required PCs Software. -Analyzing system logs and identifying potential issues with computer systems. -Installing and configuring all types of printers. -Follow up with the users, provide feedback and see problems through to resolution.