Khaled mohamed Farid

Device and deployment windows server technical support engineerFull Time

• Job Details:Role Overview: Devices and Deployment Engineer – Microsoft Partner As a Devices and Deployment Engineer within the Microsoft Partner ecosystem, I have focused on delivering technical depth and expertise in Windows deployment and management. My responsibilities include ensuring smooth operations for enterprise environments, with a particular emphasis on Windows features, updates, and patching strategies. Key Responsibilities: 1. Windows Deployment: Implementing and managing deployment strategies for Windows operating systems across diverse environments. Configuring and optimizing Windows features to enhance performance and security for end-users. 2. Update and Patch Management: Overseeing the delivery of Windows updates, including feature updates and cumulative patches, to maintain system stability and security. Troubleshooting update failures and resolving compatibility issues to minimize downtime. Monitoring and managing compliance with update policies through enterprise tools like Windows Update for Business and WSUS. 3. Technical Support and Troubleshooting: Providing in-depth technical support for complex issues related to device configuration and deployment. Leveraging advanced diagnostic tools to identify and resolve problems efficiently. 4. Customer Enablement: Collaborating with IT teams to design and implement custom deployment solutions tailored to organizational needs. Delivering training sessions and best practices for IT staff to ensure smooth adoption of updates and patches. 5. Security and Compliance: Ensuring all deployed systems adhere to Microsoft’s security and compliance standards. Proactively addressing vulnerabilities through timely patching and configuration adjustments. Achievements: Gained certifications in Windows Deployment and BitLocker support, enhancing my ability to manage secure environments. Played a critical role in ensuring zero downtime during major updates for enterprise clients. Consistently recognized for providing exceptional technical support and innovative solutions. My expertise in devices and deployment allows me to contribute significantly to operational efficiency and security in enterprise environments. Let me know if you’d like this formatted differently or further details added!

Second level technical support at Vodafone IrelandFull Time

• Job Details:As a Back Office Second-Level Technical Support Agent, I handled critical and sensitive queues, proactively identifying and addressing potential issues before they could impact customers. My responsibilities included: Advanced Technical Support: Provided expert assistance to first-line advisors on complex technical queries related to Vodafone products, including IPTV, modems, and Super Wi-Fi, ensuring timely and effective resolutions. Broadband, Landline, and IPTV Support: Delivered back-office fixed support, troubleshooting broadband connectivity, landline issues, and IPTV services to maintain service quality and reliability. KN Circuit Engineering: Managed back-office KN circuit engineering support, addressing circuit-related issues and ensuring optimal performance. Fault Management: Coordinated with Enrico Telecommunications to resolve critical issues such as intermittent syncing, dial tone failures, and incomplete service installations. Field Engineer Coordination: Assigned technical engineers to customer premises to address physical damage to Vodafone components, including IPTV devices, modems, and Super Wi-Fi systems. Technical Updates: Communicated technical updates and business-critical information to front-line agents via email, ensuring the team stayed informed about the latest developments and solutions. Service Monitoring: Utilized advanced monitoring tools to identify potential IPTV outages and reported them promptly to mitigate customer impact. This role required a high level of technical expertise, problem-solving, and communication skills to ensure seamless support and exceptional customer experience. Let me know if further refinements are needed!

Senior Education consultantFull Time

• Job Details:In my role, I was responsible for overseeing and supporting the daily operations of the team, ensuring efficiency and accuracy in all assigned tasks. My key responsibilities included: Guidance and Task Management: Provided clear direction to agents on how to effectively complete their assigned daily tasks, ensuring consistency and adherence to established procedures. System Monitoring and Feedback: Regularly reviewed and assessed notes and updates left on the system to ensure accuracy and completeness, offering constructive feedback when necessary. Admissions Support: Assisted the admissions team in initiating and managing applications on university portals, ensuring compliance with application guidelines and deadlines. Training and Development: Conducted training sessions for agents, equipping them with the necessary knowledge and skills related to the study-abroad industry, including best practices for student guidance and application processing. This role required strong leadership, attention to detail, and the ability to foster a collaborative and results-driven team environment.