Basic Info

Khaled Ali

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Digital Marketing Specialist at SYE English Community

Experience Details

Digital Marketing Specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

• Create and optimize the unique content of marketing.
• Prepare and edit the digital marketing plan.
• Execute and manage the advertising campaigns.
• Analyze and report the performance progress, insights and trends.
• Make regularly online competitor analysis, and market research.
• Apply (On & off page) SEO activities to improve the search engine ranking.
• Create the E-Mail marketing campaigns, manage and deliver the Emails lists.


Company Details

SYE English Community

Cairo, Egypt

51-100 employees

Education, Training and Coaching

N/A

Oct 2016 to present (2 months)
Social Media Specialist at Digital Cloud & Freelancer

Experience Details

Social Media Specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

• Create and optimize the unique content of marketing and online appearance.
• Plan and execute the advertising campaigns on the social media platforms.
• Develop, maintain and moderate the social media profiles, and manage the communities.
• Analyze the insights and trends, Report the performance.
• Brainstorm new and creative marketing growth strategies.
• Make online competitor analysis, Market and keywords research.


Company Details

Digital Cloud & Freelancer (multinational)

Giza, Egypt

N/A

Marketing and Advertising, Online Media

http://www.dce.sa/

Aug 2016 to Oct 2016 (2 months)
Contact Center Team Leader at Xceed

Experience Details

Contact Center Team Leader

Operations/Management

Manager

• Improve the communication within the team.
• Assure the customer's satisfaction, and deliver feedback regarding it to the management.
• Monitor my team members’ performance, KPIs achievement and coach them regularly.
• Provide a relevant feedback on the team performance progress and how to be developed.
• Provide the CSRs appraisal, improvement projection, action plans to the supervisors.
• Monitor the service level and take the appropriate action to enhance it.
• Control the floor discipline and utilize the resources.
• Conduct the team meetings, and one to one sessions.
• Communicate with all departments regarding the stuff and the operation issues.
• Handle the complaints (from both staff and customers).


Company Details

Xceed (multinational)

Giza, Egypt

More than 1000 employees

Outsourcing/Offshoring , Business Services - Other, Consumer Services

http://www.xceedcc.com

Jan 2015 to Jul 2016 (1 year 6 months)
Trainer at Xceed

Experience Details

Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Deliver soft skills and technical product training.
• Prepare and develop the training materials and plan.
• Evaluate the trainees.
• Design the required exams.
• Evaluate the training program, and provide development ideas.
• Recruitment and screening tasks in the available times.


Company Details

Xceed (multinational)

Giza, Egypt

More than 1000 employees

Outsourcing/Offshoring , Business Services - Other, Consumer Services

http://www.xceedcc.com

Sep 2014 to Jan 2015 (4 months)
Peer-Mentor at Xceed

Experience Details

Peer-Mentor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Deliver the practical part of the training plan.
• Monitor the trainees’ calls, assist and coach them, Conduct sessions to cover their gaps.
• Evaluate the trainees’ attitude, knowledge, and adherence.
• Recruitment and screening tasks in the available times.


Company Details

Xceed (multinational)

Giza, Egypt

More than 1000 employees

Outsourcing/Offshoring , Business Services - Other, Consumer Services

http://www.xceedcc.com

Aug 2013 to Sep 2014 (1 year 1 month)
Customer service representative at Xceed

Experience Details

Customer service representative

Customer Service/Support

Entry Level

• Handle the customer's technical inquiries through the phone.
• Identify the customers’ needs to achieve their satisfaction.
• Send the customers suggestions and complaints to the responsible departments.


Company Details

Xceed (multinational)

Giza, Egypt

More than 1000 employees

Outsourcing/Offshoring , Business Services - Other, Consumer Services

http://www.xceedcc.com

Jan 2012 to Aug 2013 (1 year 7 months)
Assistant marketing manager at Cordoba for real estate and tourism investment

Experience Details

Assistant marketing manager

Marketing/PR/Advertising

Entry Level

• Organize the presentations and customers visits.
• Make the reports, brochures and similar documents.
• Supervise on two main marketing channels.
• Deal and follow up with the mortgage companies and the ministry of housing.
• Visit the customers’ external agencies.


Company Details

Cordoba for real estate and tourism investment

Cairo, Egypt

11-50 employees

Real Estate/Property Management

N/A

Oct 2010 to Oct 2011 (1 year)

Education

College Diploma in Marketing

Education Details

College Diploma

Marketing

Regional IT Institute (RITI), Egypt

Not specified

• Principles of marketing. • Marketing strategy. • CRM (Customer relationship management). • E-Marketing. • Market research. • Integrated marketing communication.

N/A

Regional IT Institute (RITI)
2015 - 2016
College Diploma in E-Marketing

Education Details

College Diploma

E-Marketing

Institute of E-Commerce, Egypt

Not specified

- SMM - SEO & SEM - Blogs and articles marketing. - Google AdWords. - Research and analysis tools. - CPC. - Affiliate programs. - E-Mail marketing. - HTML basics. - Strategies and practical projects.

Certified from the American E-Commerce club

Institute of E-Commerce
2016 - 2016
Bachelor of Law in Law

Education Details

Bachelor of Law

Law

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al haram secondary school

Egypt

2006

B / Very Good / 75 - 85%

N/A

al haram secondary school
2006

Certifications

Certificate details

Realize your potential

Mar 2016

N/A

N/A

N/A

AB Associates (Management Consultants)

• Certificate for successful completion of (Realize your potential), supervisory skills training course.

Certificate details

GTD (Getting Things Done) fundamentals workshop

May 2016

N/A

N/A

N/A

Brainquil (David Allen’s Company)

Certificate of attendance GTD (Getting Things Done) fundamentals workshop

Certificate details

Marketing professional diploma

Jan 2016

N/A

N/A

N/A

The regional IT institute (RITI)

N/A

Certificate details

E-Marketing professional diploma

Jun 2016

N/A

N/A

N/A

The American E-Commerce Clud

N/A

Training and Courses

Training/Course Details

TTPM (Train the peer-mentors)

Aug 2013

Xceed

N/A

Training/Course Details

TTT (Train the trainers)

Sep 2014

Xceed

N/A

Training/Course Details

PLP (Potential leadership program)

Feb 2015

Xceed

N/A

Training/Course Details

Graphic Designing

Oct 2016

Yat Learning Center

- Adobe Photoshop - Adobe Illustrator - Adobe In-Design

Training/Course Details

Social Media and AdWords Workshop

Nov 2016

Marketawy

Social Media Ads and AdWords Workshop

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe IllustratorAdobe IndesignAdobe PhotoshopArabicAssistant Marketing ManagerBusiness Services - OtherConsumer ServicesContact Center Team LeaderCustomer SatisfactionCustomer ServiceCustomer Service RepresentativeDigital Cloud & FreelancerDigital Marketing SpecialistE-MarketingE-Marketing Professional DiplomaEducationEnglishGTD (Getting Things Done) Fundamentals WorkshopGraphic DesigningInternetLawManagementMarketingMarketing And AdvertisingMarketing Professional DiplomaMarkrtingMicrosoft OfficeOffshoringOnline MediaOutsourcingPLP (Potential Leadership Program)Peer-MentorPlanningProperty ManagementReal EstateRealize Your PotentialSalesService DeliverySocial MediaSocial Media And AdWords WorkshopSocial Media SpecialistSupportTTPM (Train The Peer-mentors)TTT (Train The Trainers)TrainerTrainingTraining And CoachingXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

Less than 1 year

Adobe Illustrator

Adobe Illustrator

: Advanced

: Extreme - I love it!

:

Less than 1 year

Adobe Indesign

Adobe Indesign

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Markrting

Markrting

: Expert

: Extreme - I love it!

:

1-3 years

Management

Management

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

More than 7 years

E-Marketing

E-Marketing

: Expert

: Extreme - I love it!

:

Less than 1 year

Planning

Planning

: Expert

: Extreme - I love it!

:

1-3 years

Service Delivery

Service Delivery

: Expert

: Extreme - I love it!

:

3-5 years

Customer satisfaction

Customer satisfaction

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

1-3 years

Online Presence

https://www.linkedin.com/in/khaled-ali-6837a0b4?trk=nav_responsive_tab_profilehttps://twitter.com/khaledalishokrhttp://brainsclouds.blogspot.com.eg/

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