Khaled Ahmed Ahmed

Paxerahealth Corp

• Team Leader Implementation EngineerFull Time

  Oct 2020 - Present -4 yrs, 9 months

  Egypt , Cairo

  • Job Details:• Proven ability to learn quickly and adapt to new situations. • Worked well in a team setting, providing support and guidance. • Organized and detail-oriented with a strong work ethic. • Demonstrated creativity and resourcefulness through the development of innovative solutions. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Resolved problems, improved operations and provided exceptional service. • Adaptable and proficient in learning new concepts quickly and efficiently. • Excellent communication skills, both verbal and written. • Developed strong communication and organizational skills through working on group projects. • Demonstrated leadership skills in managing projects from concept to completion. • Identified issues, analyzed information and provided solutions to problems. • Acted as a team leader in-group project, delegating tasks and providing feedback. • Proven ability to develop and implement creative solutions to complex problems. • Demonstrated respect, friendliness and willingness to help wherever needed. • Strengthened communication skills through regular interactions with others.
• Senior Implementation EngineerFull Time

  Jun 2019 - Oct 2020 -1 yr, 4 months

  Egypt , Cairo

  • Job Details:• Assisted clients with monitoring all software implementation lifecycles. • Worked with technical staff on system audit to execute implementations on time and within functional parameters. • Inspected changes before client performed user acceptance testing. • Configured and executed system software changes. • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use. • Tuned systems to boost performance. • Analyzed work to generate logic for new systems, procedures and tests.

Millensys

• Technical Support Team LeaderFull Time

  Jan 2018 - Jun 2019 -1 yr, 5 months

  Egypt , Cairo

  • Job Details:• Used ticketing systems to manage and process support actions and requests. • Managed high levels of call flow and responded to [Type] technical support needs. • Translated complex technical issues into digestible language for non-technical users. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Monitored systems in operation and quickly troubleshot errors. • Configured and tested new software and hardware. • Generated reports to track performance and analyze trends. • Researched product and issue resolution tactics to address customer concerns.
• Senior Technical Support EngineerFull Time

  Sep 2015 - Jan 2018 -2 yrs, 4 months

  Egypt , Cairo

  • Job Details:senior technical support - Surveying and planning for new workstations or full web based PACS solution installations. Provide friendly and helpful customer service as first point of contact. - Assist Help Desk customers with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs. - Maintain accurate records of completed and pending jobs using the CRM ticketing system. - Provide superior customer service to all Help desk patrons, support personnel, and fellow employees. Demonstrate good social skills in a professional environment. - Leading the team work members (engineers, technicians, accountants and logistics specialist) working within these projects. - Creating quick manuals and video tutorials for our customers to cover our software or other issues regarding to our business. - Prepare presentations for customer, assist in reviewing topology and closing opportunity. - Have capabilities to create webinars or technical annual training to our agents for presenting our software and how to deal with it to achieve customer satisfaction. - Doing live demo for the customers who are thinking about our applications or who would like to get more knowledge about our systems. - Train the customers on the whole workflow and for the different system applications as well. Main Projects (Inside Egypt): Arab Contractors Hospital - Misr International Hospital Main Projects (Out Side Egypt): Rafik Hariri University Hospital (Lebanon) - Al-Rahma Hospital (Djibouti) - Al-Rahma Hospital (Somali Land)
• Junior technical supportFull Time

  Nov 2013 - Sep 2015 -1 yr, 10 months

  Egypt , Cairo

  • Job Details:• Surveying and planning for new workstations or full web based PACS solution installations • Provide friendly and helpful customer service as first point of contact • Assist Help Desk customers with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs • Maintain accurate records of completed and pending jobs using the CRM ticketing system • Provide superior customer service to all Help desk patrons, support personnel, and fellow employees • Demonstrate good social skills in a professional environment • Doing live demo for the customers who are thinking about our applications or who would like to get more knowledge about our systems.