Basic Info

Name: Khaled Aboul-Azm

Professional Experience: More than 15 years

Location: Giza, Egypt

Highest Education: Bachelor's Degree

Career Level: Manager

Work Experience

Bussiness English Instructor at Shane Language School - Algeria

Experience Details

Job Title: Bussiness English Instructor

Job Role: Business Development

Career Level: Experienced (Non-Manager)

Job Details: Currently instructing Business English to a number of management members and officials at;
The French Embassy, Schneider Electric, Lafarge, General Electric & GEFCO, in addition to instructing numerous general English courses that range from Elementary to Upper Intermediate levels.

Shane Language School – Algeria, is an affiliate to Saxoncourt Group. There are over 300 Shane English Schools around the world, spread across several countries with headquarters in the UK & Taiwan.

Company Details

Name: Shane Language School - Algeria (multinational)

Location: Algiers, Algeria

Size: 11-50 employees

Industries: Education, Business Services - Other

Website: www.shane-algeria.com

Sep 2016 to Jun 2017 (9 months)

Duty Manager at Monte Carlo Sharm Resort & Spa

Experience Details

Job Title: Duty Manager

Job Role: Tourism/Travel, Operations/Management

Career Level: Manager

Job Details: Reporting to the General Manager, the role functions covered the following area;

• Royal Monte Carlo manager
Full responsibility of the Royal Monte Carlo, the hotel within the hotel, the most prestigious concept in the resort that is handling the top VIPs and highest paid clients.

• Operations
Monitor and manage all aspects of business operations, under the general management and control of the General Manager, and taking account of the existing MC hotel policy and MC procedures.

• Customer care & service
Offer a friendly and efficient customer service at all time.

• Employee Support
Monitor the function of all employees, all installations, sales and costs, in order to ensure that the department achieves the greatest possible profits.

• Communication
Secure, monitor, measure and maintain a standard in all operative areas of the hotel, which both designs internal procedures with maximum efficiency, and also continuously guarantees a level of service oriented to the requirements of guests and customers.

Company Details

Name: Monte Carlo Sharm Resort & Spa

Location: South Sinai, Egypt

Size: 101-500 employees

Industries: Hospitality/Hotels

Website: www.montecarloresortsegypt.com

Sep 2015 to Mar 2016 (6 months)

Business Development & E-Marketing Manager at Agazat Online

Experience Details

Job Title: Business Development & E-Marketing Manager

Job Role: Operations/Management, Tourism/Travel

Career Level: Manager

Job Details: Co-founder of Agazat Online, an online travel booking website that offers a wide range of services to clients including but limited to;

Hotel bookings, Flight bookings, Tour package bookings, Tailor-made travel arrangements, Corporate MICE services.

Currently, the services are targeting Egyptian nationals with Arabic content, however, a multi-lingual project is in progress to serve residents and non Arabic speaking clients.

Company Details

Name: Agazat Online

Location: Egypt

Size: 1-10 employees

Industries: Travel and Tourism

Website: www.agazatonline.com

Nov 2014 to Aug 2015 (9 months)

General Manager at Luna Sharm Hotel

Experience Details

Job Title: General Manager

Job Role: Tourism/Travel, Quality, Marketing/PR/Advertising

Career Level: Manager

Job Details: Leading the team of this 3+ hotel (under classification of 4*) that consists of 124 guest rooms, one restaurant, 2 bars & 2 swimming pools.
Recently appointed in this position, however, immediately worked on identifying the risk areas alongside service improving and online exposure enhancements.

• Implemented hygiene standards, as a top priority issue that was the first big accomplishment that was given the utmost attention and resulted in a huge change to food and beverage receiving process, storage, preparation & handling
• Improved hotel’s online exposure & sales, immediately worked on a new website for the hotel and replacing the old photo with updated ones. In addition worked on updating the hotel’s info on search engines and contracted the big players in Online Reservation
• Reinstated guest satisfaction tools, Implemented at once measures to ensure that we stayed on top of guest comments/requests to enable us to swiftly enhance their experience. Maximized our reach out to clients through social media before they arrive, whilst email to every checked out guest was sent asking for a review on their experience.
• Encouraged financial practices, requested that we re-introduce hotel’s budget based on historic records and our anticipations for future performance to enable us to maximize the hotel’s revenue by acknowledging our bottom rates and therefore correctly position the hotel’s prices throughout peak, normal and low seasons and benefit from the derived financial reports.

Company Details

Name: Luna Sharm Hotel

Location: South Sinai, Egypt

Size: 51-100 employees

Industries: Hospitality/Hotels

Website: www.lunasharm.com

Jul 2014 to Nov 2014 (4 months)

Executive Manager at Ocean Club Hotel

Experience Details

Job Title: Executive Manager

Job Role: Tourism/Travel, Sales/Retail, Marketing/PR/Advertising

Career Level: Senior Management (e.g. VP, CEO)

Job Details: •Plan and lead a large and extensive refurbishment project

•Rebuild the entire paperwork and operation system to complement the new ownership and new strategy

• Contracting & manage tour operators relationships

• Restructure and design all sales & marketing tools and assets, starting from designing business forms and new website content from the scratch through to establishing market share and contracting tour operators

• Lead the operations team and report performance to property owner

• Establish exposure and successful sales channels with all major online reservations companies

• Manage budgets and forecasts with FC and report performance assessment to property owner

Company Details

Name: Ocean Club Hotel

Location: South Sinai, Egypt

Size: 11-50 employees

Industries: Hospitality/Hotels

Website: www.oceanclubsharm.com

Oct 2009 to Mar 2014 (4 years 5 months)

General Operations Manager at Explorers Travel - TUI PLC

Experience Details

Job Title: General Operations Manager

Job Role: Operations/Management

Career Level: Senior Management (e.g. VP, CEO)

Job Details: Explorers Travel Club Ltd. A UK based Tour Operator (part of TUI PLC Group) that owns/operates Ocean College Dive Centers, Explores SSH office, Ocean Club Hotel, Ocean Tec Tank Filling Station.

My main duties included but were not limited to the following: -

• Oversee the operation and smooth running of the above mentioned sectors

• Apply the company's policies and ensure proper implementation

• Ensure targets and budgets are properly set and met

• Accomplish/approve the numerous business deals/contracts throughout the different sectors

• Contracting hotels and periodically update room rates & deals for the company's growing business

• Manage the company's major projects and research expansion plans to enhance sales & marketing

Company Details

Name: Explorers Travel - TUI PLC (multinational)

Location: South Sinai, Egypt

Size: 101-500 employees

Industries: Travel and Tourism

Website: http://www.tuitravelplc.com

Dec 2006 to Sep 2009 (2 years 9 months)

Branch Office Manager at Explorers Travel - TUI PLC

Experience Details

Job Title: Branch Office Manager

Job Role: Operations/Management

Career Level: Manager

Job Details: • In charge of the Tourism sector of the company
• Hire, train, monitor and evaluate office employees
• Conduct and oversee the sales presentations and process
• Oversee the administration duties and ensure accuracy
• Answer to complaints and solve guests problems
• Set up deals and contracts with the different suppliers
• Prepare the suppliers' weekly and monthly payments
• Prepare the office monthly account and produce end of month reports
• Ensure quality of service provided

Company Details

Name: Explorers Travel - TUI PLC (multinational)

Location: South Sinai, Egypt

Size: 101-500 employees

Industries: Travel and Tourism

Website: http://www.tuitravelplc.com

Jun 2004 to Nov 2006 (2 years 5 months)

Branch Manager at Egyptian Riviera Tours

Experience Details

Job Title: Branch Manager

Job Role: Operations/Management

Career Level: Manager

Job Details: • In charge of the entire operation of the branch and its paperwork
• Hiring, monitoring and evaluating the branch staff, with all its different departments- Accounting, Transport and Operation
• Training new guides and foreigner tour leaders
• Ensure quality of service provided
• Send daily and weekly reports about operation in sharm to head office
• Carry out the deals with Transport companies & Excursion operators

Company Details

Name: Egyptian Riviera Tours

Location: South Sinai, Egypt

Size: 11-50 employees

Industries: Travel and Tourism

Website: http://egyptianriviera.com

Aug 2003 to May 2004 (9 months)

Holiday Representative at Explorers Travel - TUI PLC

Experience Details

Job Title: Holiday Representative

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: Holiday Representative

Company Details

Name: Explorers Travel - TUI PLC (multinational)

Location: South Sinai, Egypt

Size: 101-500 employees

Industries: Travel and Tourism

Website: http://www.tuitravelplc.com

Jun 2001 to Oct 2002 (1 year 4 months)

Tour Leader & Guide at Spring Tours

Experience Details

Job Title: Tour Leader & Guide

Job Role: Sales/Retail, Customer Service/Support

Career Level: Entry Level

Job Details: Tour Leader & Guide

Company Details

Name: Spring Tours

Location: South Sinai, Egypt

Size: N/A

Industries: Travel and Tourism

Website: http://springtours.com

Aug 1999 to May 2001 (1 year 9 months)

Senior Front Desk Agent at Sofitel Le Sphinx Hotel - Accour

Experience Details

Job Title: Senior Front Desk Agent

Job Role: Customer Service/Support, Hospitality/Hotels/Food Services

Career Level: Experienced (Non-Manager)

Job Details: Senior Front Desk Agent

Company Details

Name: Sofitel Le Sphinx Hotel - Accour (multinational)

Location: Cairo, Egypt

Size: 101-500 employees

Industries: Hospitality/Hotels

Website: http://www.sofitel.com/gb/booking/hotels-list.shtml

Sep 1996 to Jul 1999 (2 years 10 months)

Education

Bachelor's Degree in Faculty of Arts

Cairo University

1993 - 1997

High School - Thanaweya Amma

Orman High School

1993

Training and Courses

Commercial Development Programme at TUI Travel PLC - UK

Dec 2008

Training/Course Details

Training Name: Commercial Development Programme

Date: Dec 2008

Institution: TUI Travel PLC - UK

Description: • Financial Awareness • Strategic Thinking • Managing Changes • Marketing • Operations • Product Development • Yield & Capacity • Sales • Sustainable Development • Leadership • Entrepreneurship

Professional Development Program For Hospitality Managers at IDI-Ministry Of Tourism

Mar 2009