
Khaled Salah Aboul-Azm
Senior operations and general manager
Dokki, Giza, EgyptWork Experience
Bussiness English InstructorFull Time
Shane Language School - Algeria
Sep 2016 - Jun 2017 -9 months
Algeria , Algiers
- Job Details:Currently instructing Business English to a number of management members and officials at; The French Embassy, Schneider Electric, Lafarge, General Electric & GEFCO, in addition to instructing numerous general English courses that range from Elementary to Upper Intermediate levels. Shane Language School – Algeria, is an affiliate to Saxoncourt Group. There are over 300 Shane English Schools around the world, spread across several countries with headquarters in the UK & Taiwan.
Duty ManagerFull Time
Monte Carlo Sharm Resort & Spa
Sep 2015 - Mar 2016 -6 months
Egypt , South Sinai
- Job Details:Reporting to the General Manager, the role functions covered the following area; • Royal Monte Carlo manager Full responsibility of the Royal Monte Carlo, the hotel within the hotel, the most prestigious concept in the resort that is handling the top VIPs and highest paid clients. • Operations Monitor and manage all aspects of business operations, under the general management and control of the General Manager, and taking account of the existing MC hotel policy and MC procedures. • Customer care & service Offer a friendly and efficient customer service at all time. • Employee Support Monitor the function of all employees, all installations, sales and costs, in order to ensure that the department achieves the greatest possible profits. • Communication Secure, monitor, measure and maintain a standard in all operative areas of the hotel, which both designs internal procedures with maximum efficiency, and also continuously guarantees a level of service oriented to the requirements of guests and customers.
Business Development & E-Marketing ManagerFull Time
Agazat Online
Nov 2014 - Aug 2015 -9 months
Egypt
- Job Details:Co-founder of Agazat Online, an online travel booking website that offers a wide range of services to clients including but limited to; Hotel bookings, Flight bookings, Tour package bookings, Tailor-made travel arrangements, Corporate MICE services. Currently, the services are targeting Egyptian nationals with Arabic content, however, a multi-lingual project is in progress to serve residents and non Arabic speaking clients.
General ManagerFull Time
Luna Sharm Hotel
Jul 2014 - Nov 2014 -4 months
Egypt , South Sinai
- Job Details:Leading the team of this 3+ hotel (under classification of 4*) that consists of 124 guest rooms, one restaurant, 2 bars & 2 swimming pools. Recently appointed in this position, however, immediately worked on identifying the risk areas alongside service improving and online exposure enhancements. • Implemented hygiene standards, as a top priority issue that was the first big accomplishment that was given the utmost attention and resulted in a huge change to food and beverage receiving process, storage, preparation & handling • Improved hotel’s online exposure & sales, immediately worked on a new website for the hotel and replacing the old photo with updated ones. In addition worked on updating the hotel’s info on search engines and contracted the big players in Online Reservation • Reinstated guest satisfaction tools, Implemented at once measures to ensure that we stayed on top of guest comments/requests to enable us to swiftly enhance their experience. Maximized our reach out to clients through social media before they arrive, whilst email to every checked out guest was sent asking for a review on their experience. • Encouraged financial practices, requested that we re-introduce hotel’s budget based on historic records and our anticipations for future performance to enable us to maximize the hotel’s revenue by acknowledging our bottom rates and therefore correctly position the hotel’s prices throughout peak, normal and low seasons and benefit from the derived financial reports.
Education
Bachelor's Degree in Faculty of Arts
Cairo University (CU)Jan 1993 - Jan 1997 - 4 yr
High School - Thanaweya Amma
Orman High SchoolJan 1993
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Professional Development Program For Hospitality Managers
IDI-Ministry Of Tourism·2009Commercial Development Programme
TUI Travel PLC - UK·2008Management Course-Organizational Behaviour
MTP·2003Professional development Course-Marketing
British Council·2003