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Khaled Aboukrish

Senior customer service engineer at Nokia

Hadayek Alahram, Giza, Egypt

Work Experience

  • Senior customer service engineer Full Time

    Nokia

    Oct 2009 - Present -15 yrs, 9 months

    Egypt , Cairo

    • Job Details:1. NetAct for Telecom Egypt 4G (2017) NetAct is a NOKIA management system for Mobile radio networks Working in the new project for 4G Mobile network, Accomplished: • NetAct16 LLD/HLD creation • NetAct16.5 installation & commissioning • NetAct16.5 acceptance with customer • Managed service administrator • Upgrade to NetAct 16.8 • Troubleshooting 2. NPM & NetM for Orange Senegal (2016) Working in the new project for NetM6.2 upgrade to NetM7, & NPM (On top of NetAct) integration with NetM7 Nokia Performance Manager (NPM) , NPM is a centralized, multi-vendor, multi-technology PM data warehousing and reporting solution, providing easy and accurate information on network wide performance, usage and quality statistics with other relevant data such as configuration, fault statistics and service relevant information are stored in the solution. NetM is a NOKIA management system for fixed networks Accomplished: • NPM (Nokia Performance Manager) LLD/HLD creation • NetM7 & NPM Project planning • NetM7 installation & commissioning • NPM installation & commissioning • NPM & NetM7 HW acceptance • Troubleshooting
  • Education

    • Bachelor's Degree in Telecommunication

      Modern Academy for Engineering and Technology (MIS)

      Jan 2003 - Jan 2008 - 5 yr

    Skills

    • Customer Service
    • Customer Service
    • Customer Care
    • Remedy tools
    • NOKIA OSS
    • NOKIA OSS
    • Vmware
    • ESXi
    • EMC/VNX
    • NCT Tools
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    Languages

    • Arabic

      Fluent
    • English

      Advanced
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