Basic Info

Khaled Abdallah

3 years

Giza, Egypt

Bachelor's Degree

Student

Work Experience

Retail representative at Vodafone

Experience Details

Retail representative

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

Customer Experience:
• Greet the customer on counter with warmth, courtesy & personalized greeting
• In low traffic periods, meet the customer at the door (acting as greeter)
• Full customer need assessment by proper probing to identify the customer's needs
• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
• Fulfilling the customer need with speed & simplicity (Can do attitude)Handle customers' inquiries & complaints in a positive manner
• Acting as customer's telecom advisor
• Ensure that the customer got all the needed service before leaving the counter
• Provide strong & updated product knowledge & competition's offers awareness
• Supporting in maintaining the store's look & feel standards at all times
Operation:
• Accurately handle cash
• Accurately handle inventory
• Full awareness with all retail applications (Wincash, Siebel, Ccat, Extranet, etc...)
• Interdepartmental communication to speed up the work's completion
• Handling opening & end of day operation
• Support retail outdoor activities & events when required
Targets:
• Achieve sales targets
• Achieve revenue targets
• Cross sell/up sell when applicable according to the customer's type/segment
• Achieve customer experience targets


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2017 to present (10 months)
Retail representative at Raya

Experience Details

Retail representative

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Raya (multinational)

Giza, Egypt

More than 1000 employees

Retail, Computer Networking , Import and Export

N/A

Nov 2015 to Mar 2017 (1 year 4 months)
Real Estate Advisor at Sawa Al-Aqaria

Experience Details

Real Estate Advisor

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Sawa Al-Aqaria

Cairo, Egypt

51-100 employees

Real Estate/Property Management

N/A

Apr 2015 to Nov 2015 (7 months)

Education

Bachelor of Law in Law

Education Details

Bachelor of Law

Law

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2010 - 2013

Training and Courses

Training/Course Details

Human Resources

Feb 2015

NGC Academy

N/A

Jobseeker photo

Profile Skills and Keywords

Business DevelopmentComputer NetworkingCreativeCustomer ServiceEnglishHandles StressHard WorkerHuman ResourcesHuman Resources ManagmentImport And ExportInternetLawMicrosoft OfficeNegotiatorProperty ManagementRayaReal EstateReal Estate AdvisorRetailRetail RepresentativeSalesSocialSupportTelecommunicationsVodafone

Self-assesed Skills

Languages

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

1-3 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Fields of Expertise

Human Resources Managment

Human Resources Managment

: Beginner

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Beginner

: Medium

:

1-3 years

Key Skills

Hard worker, Negotiator, Creative, Social, Handles Stress

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