khaled abdel-hamid mahmoud

Section HeadFull Time

• Job Details:• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary • Planning and undertaking scheduled maintenance upgrades • Talking to clients and computer users to determine the nature of problems • Responding to breakdowns • Investigating, diagnosing and solving advanced computer software and hardware faults • Agreeing call-out timescales • ensuring compliance with safety legislation • Responds to escalated help desk issues. Oversees the administration and maintenance of our tracking software. • Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. • Configuring the systems and updating them with latest software upgrades and security measures. • Allocating responsibility to system security personnel. • Confer with analysts in the company and request new systems whenever necessary • In case of system failure, inform users and customers and take measure to solve problem at earliest • On-call work may be required, particularly where computing equipment is in continual 24-hour operation.