khaled AbdelHamid

Technical Delivery Manager. at British Council

Maadi, Cairo, Egypt
  • Operating Systems
  • IT Service Management
  • MS O365
  • Technical Support
  • Troubleshooting

Work Experience

Technical Delivery Manager.Full Time

British Council

September 2018 - Present • 5 yrs, 7 months

IT Projects Supervisor OfficerFull Time

British Council

August 2016 - September 2018 • 2 yrs, 1 month

IT SpecialistFull Time

BritishCouncil

January 2015 - August 2016 • 1 yr, 7 months

Technical SupportFull Time

RAYA

November 2013 - January 2015 • 1 yr, 2 months

Education

  • Bachelor's Degree in LAW

    Cairo University (CU)Jan 2000 to Jan 2005 · 5 Years

Achievements

- Windows 10 Migration for all British Council offices. - O365 Migration for all British Council offices. - Tech refresh Project, replacing laptops and desktops for MENA region offices. - 2 Server rooms and network infrastructure implementation. - Managed Wi-Fi project implementation and supervision. - New site operating system, infrastructure and network implementation and supervision.

Skills

Tools and Fields of Expertise

  • Operating Systems
  • IT Service Management
  • MS O365
  • Technical Support
  • Troubleshooting
  • Microsoft Azure
  • Help Desk Support
  • Troubleshooting
  • Microsoft Windows
  • CCNA
  • Remote assistant
  • System Administration
  • Routing & Switching
  • Virtualization
  • ITIL
  • Active Directory
  • DNS
  • MCITP
  • Networking
  • Windows Server
  • Exchange Server
  • Sysytem Center suite
  • Vmware
  • Backup Exec
  • Cyberoam
  • DHCP
  • VPN
  • veeam Backup system
  • Amazon AWS

Languages

  • Arabic

    Fluent

  • English

    Advanced

Training & Certifications

  • AWS Certified Solutions Architect - Associate certificate

    Amazon·2021

  • Microsoft_Azure_Administrator

    Microsoft·2021

  • PRINCE2

    Axelos·2019

  • MCSE: Private Cloud and infrastructure

    Microsoft·2017

  • Project management professional (PMP).

    Canadian Chamber·2017

  • ITIL

    HeroTech·2017

  • ITIL® Foundation (2011)

    AXELOS·2016

  • Exchange server 2010 / 2013

    ITtutors·2016

  • MCSE Productivity: Exchange 2010 /2013

    Microsoft·2016

  • VMware / ESXI VCenter

    VMware·2015

  • Symantic EXEC Backup

    Self-study·2015

  • System Center family 2012

    Networks·2014

  • CCNA

    CISCO·2014

  • MCSA 2012

    New Horizon·2014

  • MCSA

    New Horizon·2013

  • MCSA

    Microsoft·2013

  • CCNA

    Mega Academy ·2011

  • MCITP 2008

    Self Dtudy·2010
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