khaled Haggag

Sales & Service Representative Full Time

• Job Details:1-Sell consumer banking products to existing and new branch customers. Cross sell, products based on customer potential and needs. 2-Ensure that all customer interaction begins with the standard service greeting 3-Strive towards meeting and exceeding customer expectation and requirements in each interaction. 4-Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance. 5-Coordinate with departments/units to resolve any customer problems and queries. 6-Introduce and promote alternate channels to customers to reduce traffic in branches. 7-Provide customers with basic information on all products/services. 8-Handle all allocated function with strict adherence to set processes. 9-Receive the customer’s requests for issuing the various certificates 10-Maintain and meet the service quality standard that has been set. 11-Responsible for customer complaints/inquiries & for Logging every customer complaint, inquiries and forward to the customer care unit. 12-Ensure all knowledge of all processes activities and functionality of SSRs.

Customer service representativeFull Time

• Job Details:1-Interact with customers to provide and process information in response to inquiries, concerns and requests about electricity supply. 2-Deal directly with customers either by telephone , electronically or face to face. 3-Handle and resolve with customer complaints. 4-Obtain and evaluate all relevant information to handle inquires and complaints. 5-Assisting management and Team Manager with any assigned special projects and providing backup to the team manager when required. 6-Keep records of customer interactions and transactions. 7-Communicate and coordinate with internal departments. 8-Follow up customer interactions. 9-Prepare weekly, monthly reports. 10-Process orders, forms, applications and requests.