KY

khaled ahmed Youssef Salah Eldin

Account Manager at Capital Group

Heliopolis, Cairo, Egypt

Work Experience

  • Account ManagerFull Time

    Capital Group

    Jan 2021 - Present -4 yrs, 7 months

    • Area sales Corporate (Retail)Full Time

      Etisalat Egypt

      Jul 2018 - Sep 2021 -3 yrs, 2 months

      Egypt , Cairo

      • Job Details:Maintains excellent knowledge of Etisalat products and services in comparison to competition to satisfy corporate accounts’ needs. • Interacts proactively with all concerned internal parties to ensure a smooth and efficient processing and delivery of customers’ requirements and keep proper feedback for Sales Supervisor. • Develops programs to drive sales across assigned territories / segments based on sold marketing research. • Increase Corporate Sales customers’ base and explore potential business opportunities vertically & horizontally, to increase subs base & revenues. • Achieve monthly targets by closing profitable deals with key accounts. • Conducts regular visits to key corporate accounts to ensure customers satisfaction. • Provides necessary field training and enhance career development to ensure reaching the needed quality. • Monitors and develops his performance to ensure high productivity.
    • Sales CoordinatorFull Time

      El-mohandes Foundation

      Jan 2017 - Jun 2018 -1 yr, 5 months

      Egypt , Cairo

      • Cutomer Care RepresentitiveFull Time

        Vodafone

        Sep 2016 - Sep 2017 -1 yr

        Egypt , Cairo

        • Job Details:• Offered advice and assistance to customers, paying attention to special needs or wants. • Answered constant flow of customer calls with minimal wait times. • Answered customer telephone calls promptly to avoid on-hold wait times. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
      • Education

        • Bachelor's Degree in B.Admin

          Arab Open university (AOU)

          Jan 2005 - Jan 2009 - 4 yr

        • High School - Thanaweya Amma

          Horus Language School

          Jan 2004 

        Skills

        • Customer Support
        • sales skills
        • Customer Satisfaction
        • Sales Field
        • Business Development
        • account manager
        • Customer Service
        • Customer Relations
        • Retail

        Languages

        • English

          Fluent
        • Arabic

          Fluent

        Training & Certifications

        • Key Account Management

          Top Business·2021
        • Digital Marketing

          Highly Professional Advisors·2017
        • Digital Marketing Certificate

          HPA - Highly Professional Advisors·2017
        • ICDL

          Microsoft Certified·2010
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