KY
khaled ahmed Youssef Salah Eldin
Account Manager at Capital Group
Heliopolis, Cairo, EgyptWork Experience
Area sales Corporate (Retail)Full Time
Etisalat Egypt
Jul 2018 - Sep 2021 -3 yrs, 2 months
Egypt , Cairo
- Job Details:Maintains excellent knowledge of Etisalat products and services in comparison to competition to satisfy corporate accounts’ needs. • Interacts proactively with all concerned internal parties to ensure a smooth and efficient processing and delivery of customers’ requirements and keep proper feedback for Sales Supervisor. • Develops programs to drive sales across assigned territories / segments based on sold marketing research. • Increase Corporate Sales customers’ base and explore potential business opportunities vertically & horizontally, to increase subs base & revenues. • Achieve monthly targets by closing profitable deals with key accounts. • Conducts regular visits to key corporate accounts to ensure customers satisfaction. • Provides necessary field training and enhance career development to ensure reaching the needed quality. • Monitors and develops his performance to ensure high productivity.
Cutomer Care RepresentitiveFull Time
Vodafone
Sep 2016 - Sep 2017 -1 yr
Egypt , Cairo
- Job Details:• Offered advice and assistance to customers, paying attention to special needs or wants. • Answered constant flow of customer calls with minimal wait times. • Answered customer telephone calls promptly to avoid on-hold wait times. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor's Degree in B.Admin
Arab Open university (AOU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
Horus Language SchoolJan 2004
Skills
Languages
English
FluentArabic
Fluent
Training & Certifications
Key Account Management
Top Business·2021Digital Marketing
Highly Professional Advisors·2017Digital Marketing Certificate
HPA - Highly Professional Advisors·2017ICDL
Microsoft Certified·2010