khaled hassan wahba

Customer service executiveFull Time

• Job Details:*Answer questions about account types and banking products, such as CDs, money market accounts, loans, and credit cards. *Check on the status of customer accounts and track checks and payments. *Review and explain account charges. *Assist banking customers who are victims of fraud, theft or identity theft *Assist customers with replacing lost or stolen credit or debit cards. *Assist with Mobile & Address & E-mail changes. *Assist with checkbook orders and track their location. *Assist the customer to register and resolve his internet banking issues. *Refer complex issues to the management and Coordinate between sections by mail or any direct channel. *Follow up with customers and their complaints; ensuring that customers’ requests are attended to accordingly. *Encourage and motivate team members for the continuance of quality service delivery. *Administrative and support service activities.

Store ManagerFull Time

• Job Details:*Maintaining statistical and financial records. *Overseeing pricing and stock control. *Handled the company’s online presence – regularly updated the company’s website and various social media accounts. *Monitored ongoing marketing campaigns. *Recruiting, training, supervising, and appraising staff. *Follow up on the delivery of parcels to customers and solve related problems. *Receiving new merchandise, arranging it, and organizing it on commercial display. *Follow-up on daily orders. *Review moderation staff responses on social media. *Organizing branch accounts. *Maximizing profitability and setting/meeting sales targets, including motivating staff to do so and supporting them to achieve the monthly target to achieve the annual target for the branch.

Customer serviceFull Time

• Job Details:*Answer questions about account types and banking products, such as CDs, money market accounts, loans, and credit cards. *Check on the status of customer accounts and track checks and payments. *Review and explain account charges. *Assist banking customers who are victims of fraud, theft or identity theft *Assist customers with replacing lost or stolen credit or debit cards. *Assist with Mobile & Address & E-mail changes. *Assist with checkbook orders and track their location. *Assist the customer to register and resolve his internet banking issues. *Refer complex issues to the management and Coordinate between sections by mail or any direct channel. *Follow up with customers and their complaints; ensuring that customers’ requests are attended to accordingly. *Encourage and motivate team members for the continuance of quality service delivery. *Administrative and support service activities.