
khaled samir El-Dakhakhney
Branch Director at AL-Raya United Kuwait
Manial, Cairo, EgyptWork Experience
Business development and operations managerFull Time
On Track Expo
Jun 2018 - Mar 2020 -1 yr, 9 months
United States
- Job Details:A. Handling all Documents of all customers who engaged with our Project B. link with Head Office at Kuwait for feedbacks & selling process C. Customer Service as any feedbacks and welcome calls and requests handling D. Link with Hotel at Saudia Arabia for special requests & availability E. Responsible on selling line with any corporates packages F. Business development and client retention within the staffing and recruiting area of business services G. Energetic and highly motivated, must be able to lead by example H. Reviewing financial statements, sales and activity reports, and other performance data to ensure productivity and goal achievement I. Responsible for overall profitability of the branch through direct sales to existing and prospective clients J. Conduct research on existing and prospective clients, industries, markets and competitors K. Responsible for maintaining current versions of business development materials, including practice overviews, proposals and presentations. Regularly audit materials and work with BD Managers and attorneys to create and update content. L. Resolved service-related problems in a timely manner. M. Updated team members about changes in tourism products, services, pricing and policies. N. Developed departmental objectives, work schedules, budgets and policies. O. Recruited and trained eleven new members of the sales, Marketing & Operation team. P. Reduced overtime by 30 % in operation department.
Operations ManagerFull Time
Exhibition Housing Bureau
Mar 2015 - Jun 2016 -1 yr, 3 months
Egypt , Cairo
- Job Details:D. Cooperate & merge with all teams. E. coming up with new plans to develop our Goals F. direct Line with our branch in USA G. Fix all Situations to Reach the best for or Production H. responsibly for monthly- daily target/production I. development operations Teams J. hunt Newcomers K. recently adding new Plans & goals for our new branch at USA
Education
Bachelor's Degree in Bachelor Of Hotels & Tourism Management ( Guidance Dep.)
Helwan UniversityJan 2009
High School - Thanaweya Amma
Atef Barakt Language Experimental SchoolJan 2005
Achievements
Winner Of University Tournament Chess Of 3 years Consequently
Skills
- Microsoft Excel
- Teamwork
- Leadership Management
- Customer Relations
- Data Analysis
- Operations
- Selling
- Presentations
- Decision Making
- Customer Support
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Languages
English
Fluent
Training & Certifications
Project Management
AUS - American University In Switzerland (eyouthegypt)·2020Business Development
AUS - American University In Switzerland (eyouthegypt)·2020Airline System - IATA
screen training center·2020Human Resources Dimploma
AUC·2012All Levels - English Conversation
British Council·2006