khaled farag sayed saad

After Sales & social media Moderator (Vivo HQ) For Egypt & Middle East: - (10/2020)Full Time

• Job Details:● Handling complaints and inquiries on social media (Facebook & Instagram). ● Live Chat ● Calling customers to take survey about purchasing our products. ● Zendesk & CRM familiar

International advisor at Vodafone Ireland based in Egypt: - (10/2017- 8/2018)Full Time

• Job Details:- Vodafone IMT Team- (05/2018 – 08/2018) ● Following up with the upgrade orders. ● Remedy cases. ● Processing orders for the agents and following up with remedy cases made by the agent. ● Back end sales. ● Proceeding upgrades for customers and sometimes following up with them if there are any unavailable products. - Customer Service Representative (11/2017 – 8/2018 - 8/2018 – 12/2019) • Handling customer issue and resolve it. • Handling Complaints. • Follow up.

Team Leader at sales company UK outsource: - (06/2015 – 09/2016)Part Time

• Job Details:● Work with customers to find what they want, create solutions and ensure a smooth sales process. ● Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. ● Managing targets and verifying the sales. ● Coaching agents (negotiable skills, soft skills, setting goals and action plans).