khaled Ahmed Ismail
Customer Support Representative at Concentrix
Saf, Giza, EgyptWork Experience
Customer Support RepresentativeFull Time
Concentrix
May 2018 - Present -7 yrs, 1 month
Egypt , Giza
- Job Details:Handling customers issues after making their reservations in hebrew and English languages
Enterprise Project ManagerFull Time
Telecom Egypt
Jul 2017 - May 2018 -10 months
Egypt
- Job Details:• Highly experienced project manager with demonstrated expertise in determining project objectives, organizing and arranging resources and ensuring smooth pace and on-time delivery of assigned projects.
Customer service RepresentativeFull Time
Te Data
Feb 2014 - Jul 2017 -3 yrs, 5 months
Egypt
- Job Details:- I worked at Te data as sales representative handling new customers who want to subscribe with us. - Delegation Team Leader. - Trainer & Per mentor for new comers.
Education
Bachelor's Degree in Hebrew
Helwan UniversityJan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
EL SAFF secondary schoolJan 2007
Achievements
Experienced Customer Service Representative with a demonstrated history of working in the telecommunications industry. Skilled in Negotiation, Team Motivation, Microsoft Word, Sales, and Communication. Strong support professional with a Bachelor's degree focused in Oriental Langauges from Helwan University Cairo. Experienced in project management in the telecommunications industry. Experienced in training field. Delegation team leader, know how to manage a team to achieve our targets.
Skills
- Internet
- Communication
- Training
- Microsoft Word
- Microsoft Outlook
- Customer Service
- Sales
- Leadership
- Public Speaking
- Negotiations
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
english course
Harvest·2017Hebrew
Afak Academy ·2014