khaled hazem

Centro Global Solutions

• Senior It Help Desk SpecialistFull Time

  Aug 2021 - Present -3 yrs, 10 months

  Egypt , Cairo

  • Job Details:• Supervise the IT Support team by assigning tasks and follow up on the team performance • Managing All users and groups through Active Directory. • using Powershell. • improve the team performance • acting as a point of esclation for the first line support team • improving the ticketing system • Using SCCM to manage all company computer.
• delegate Network engineerFull Time

  Aug 2021 - Present -3 yrs, 10 months

  Egypt , Cairo

  • Job Details:• Managing internal ports by allowing or blocking ports based on the business needs on Cisco Switches • Allow Wi-Fi connectivity for employee based on the business need using Fortinet • Assigning the right access to the employee using FortiGate, by blocking, allowing or monitor the websites • Configureing Cisco AP
• It Help Desk SpecialistFull Time

  Aug 2020 - Present -4 yrs, 10 months

  Egypt , Cairo

  • Job Details:•Providing first line support for all company premises from Cairo. • Explaining technical Solutions to employees with no technical background. • Installing, test, configure new software for the company • Document internal procedures • Follow up on 2 ticketing system (Freshworks & comodo) and the email. • Provide detailed report for any major incident