khaled Mohamed fahmy

Project LeaderFull Time

• Job Details:Responsible for initiating and delivering projects for top analytical products, Initiated and delivered projects SFMC for e-mail campaigns, Leading and delivering monthly dashboards with geographical market share and Applying all needed changes and configuration to clients in different applications and software’s. Leading projects starting from implementation, then configure requirements by myself until delivery phase (until customer go live)

Technical Specialist)Full Time

• Job Details:Responsible for: • Loading all kind of data such as (customer lists, Alignments, Affiliations and Regions, …..) to Mobile Intelligence (CRM) and solving all issues during loading process. • Configuring Mobile Intelligence (CRM) country baseline version to new clients to meet their needs • Applying all needed changes and configuration to clients • Responsible for (Sales Force Marketing Cloud) which we’re using mainly to send e-mails campaigns to bulk of customers to get sends report • Responsible for Reportive application which we’re using to get Geography, Marketing share, growth and Total sales for the client, as I’m responsible to extract data, load it then validate all data on Reportive • Running SQL queries to extract data from SQL to specific customer with specific requirements • Editing reports (Adding or Deleting fields) to the same report using SQL statements and filters • Leading projects starting from implementation, then configure requirements by myself until they customer go live

Regional Servicedesk leaderFull Time

• Job Details:Responsible for: • Leading service desk team to provide great support to customer • Managing shifts and vacations between team member • Attending all induction training for new M.reps and provide them with a session about the Service desk team and how they can reach us easily • Creating and updating FAQ for users to save time • Following escalating tickets and solve them following our SLA • Invite all regional admin monthly to a quick call to ensure that we’re providing a great service and we have no issues • Attend all training for new apps related to our work as a super user • Extracting monthly reports for all MEA region per country and analyzing them with results to manager • plus my tasks as CSR. Second Level support (Regional Administrator - RA) Second level support is to be provided to AstraZeneca users by 2 separates teams: • Local Administrators: a team of AstraZeneca personnel local stationed in each Country, this team shall be responsible for solving septic issues escalated by Helpdesk personnel, such as data issues, maintaining bricks and territories, Realignment and other tasks. • Regional Administrators: a centralized team of administrators (RA) provided by Cegedim shall be stationed in AstraZeneca local office in Egypt-Cairo with Objective of performing advanced administration functionality. Thereby including: o Solve 2nd level type problems and re-route to local administrators if Needed o Run reporting/analytics tools and extract information needed by countries o Escalate to ACN for 3rd level o Update tickets and review team’s tickets o Detailed scope and tasks to be executed by each of the above teams shall be defined by AstraZeneca and Cegedim in a later stage. • Regional Admin Training: o The RA team shall attend the training classes organized for AstraZeneca users; AstraZeneca shall also provide appropriate additional training to Ra team to Maximize ability to provide quality support. Follow-up training to RA team shall be Provided by AstraZeneca team when appropriate.