Khaled Abdelwahab ElSeny

Junior System AdministratorFull Time

• Job Details:• Troubleshooting PCs- Printers – Scanner – Laptops. • Troubleshooting Software Problems on Windows 7, 8, 10, MAC OS. • Assist with the installation of new hardware and software and help train employees on its use. • Configure Infrastructure Network Switches. • Coordinate the needs of in-house IT experts and remote employees. • Create GPO on Windows Server 2008, 2012, 2016. • ( Worked on Event Viewer. ) • Configure and Troubleshooting Active Directory, DNS and DHCP on Windows Server 2008, 2012, 2016. • Configure PRI on Elastix Linux VOIP. • Configure and managing Elastix to create user on queue with upload IVR Strategy. • Configure Softphone (Xlite – Zoiper). • Configure and Managing on SOPHOS Firewall to Create New Rules and make Load-Balance Between lines also monitor lines and rules policy. • Managing Daily Backup on Windows Server. • Protect customer data from outside infiltration through encryption Secure data, storage and other necessary means. • Develop new strategies and IT procedures to increase efficiency, enhance workflow and Improve customer satisfaction, and manage daily reporting of the IT department. • Offer suggestions for possible upgrades and changes within the IT department.

IT EngineerFreelance / Project

• Job Details:• Install and configure computer hardware, software, systems, networks, desktops, Laptops, printers and scanners. • Maintain network and workstation hardware and software. • Assist in managing PC setup and deployment for new employees using standard hardware, images and software. • Remotely accessing hardware or software for clients to make changes and fix problem. • Upgrade operating systems with new releases. • Assist in performing LAN administration functions monitoring and troubleshooting LAN and WAN system performance and resolves communications and networking problems. • Serve as the first point of contact for customers seeking technical assistance over the phone or email. • Responding in a timely manner to service issues and requests. • Manage windows server 2016. • Worked on active directory (Create new users – Give permissions – Troubleshooting problems - Create and modify Group policies). • Perform Data backup and security policies. • Manage Antivirus Kasper Sky. • Manage Firewall fortigate.

IT EngineerFreelance / Project

• Job Details:• Install and configure computer hardware, software, systems, networks, desktops, Laptops, printers and scanners. • Maintain network and workstation hardware and software. • Assist in managing PC setup and deployment for new employees using standard hardware, images and software. • Remotely accessing hardware or software for clients to make changes and fix problem. • Upgrade operating systems with new releases. • Assist in performing LAN administration functions monitoring and troubleshooting LAN and WAN system performance and resolves communications and networking problems. • Serve as the first point of contact for customers seeking technical assistance over the phone or email. • Responding in a timely manner to service issues and requests. • Manage windows server 2016. • Worked on active directory (Create new users – Give permissions – Troubleshooting problems - Create and modify Group policies). • Perform Data backup and security policies. • Manage Antivirus Kasper Sky. • Manage Firewall fortigate.