khaled Mohamed elgammal

Vodafone Egypt

• Retail Sales ManagerFull Time

  Jan 2022 - Jun 2024 -2 yrs, 5 months

  Egypt , Cairo

  • Job Details:•Exceeded team-assigned sales targets, driving revenue growth consistently. •Achieved a 25% increase in annual sales compared to the previous year and outperformed targets. •Observed and led quality of processes, driving a 20% increase in sales conversion rates. •optimized customer complaint resolution processes, reduced customer dissatisfaction, and enhanced overall customer satisfaction. •Organized team performance to achieve all category's KPIs benchmarks. •Implemented forecasting sales training programs to enhance sales performance and promote cross-selling of Vodafone products and services. •Scored 65% in NPS or higher, Relating to strong customer loyalty. •Oversees all legal policies and manages the daily operations of the legal department.
• retail team leaderFull Time

  Jan 2020 - Nov 2021 -1 yr, 10 months

  Egypt , Cairo

  • Job Details:•Led the team to achieve monthly sales targets and gave outstanding customer experience to clients. •Created and modified schedule and completed Retail Sales Driver Tie-Up tasks on timelines. •Optimized workflow processes, leading to a 20% increase in team Efficiency, •applied a mentorship program that Generated increased employee skill levels, and improved retention rate. •Follows up on client inquiries, resolves cases, and addresses efficiency concerns
• Sales RepresentativeFull Time

  Jan 2019 - Nov 2019 -10 months

  Egypt , Cairo

  • Job Details:•Greeted customers, responded to all inquiries, product features, pricing, and after-sales services, delivered expert customer support, and provided outstanding customer service. •Focuses on strategic planning and target modules to achieve monthly sales objectives. •Drove cross-selling initiatives by identifying key product pairings, increasing average order value transactions, and developing long-term customer loyalty. •Stay in the loop with industry trends, products, or services to enhance customer offerings. •Manages cash transactions, including deposits, refunds, and withdrawal payments.