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khaled Ashraf Mahdy

It Help Desk Specialist at DME (Dar Al-Mimar For engineering and contracting company)

6th of October, Giza, Egypt

Work Experience

  • It Help Desk SpecialistFull Time

    DME (Dar Al-Mimar For engineering and contracting company)

    Feb 2022 - Present -3 yrs, 6 months

    Egypt , Cairo

    • Job Details:• Helpdesk support for users. • Installation and troubleshooting PC is software. • Controlling user’s rights and permissions. • Troubleshoot Networks, systems and applications. • Monitor and maintain the computer systems and networks administering network printers. • Support the users in the endpoint applications like (outlook, Antivirus apps, Drivers) • Backup data.

  • FO L1 IPTV member at HuaweiFull Time

    Huawei

    Apr 2019 - Feb 2022 -2 yrs, 10 months

    Egypt , Cairo

      • Education

      • Bachelor's Degree in engineering

        Akhbar El Youm Academy

        Jan 2015 

      Skills

      • IT Help Desk
      • Linux
      • MCSA 2016
      • CCNA301
      • HTML
      • JavaScript
      • C#

      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • Operating Systems Administration (OSA)

        National telecommunication institute·2021

      • MCSE: Private and Public Cloud Computing

        National telecommunication institute·2021

      • MCSA

        national telecommunications institute·2021

      • CCNA 301

        CLS learning Center·2020
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