Khaled Salah Hassan Ali
Quality Assurance Senior Specialist
Ain Shams, Cairo, EgyptWork Experience
Quality Assurance Senior SpecialistFull Time
Email Response SpecialistFull Time
- Job Details:Response to customers requests and travel agencies inquires via email and social media channels
Customer Experience Senior SpecialistFull Time
- Job Details:Travel Advisor in Teleperformance as outsource for Tajawal one of the biggest travel agencies in the Middle East, I do have very good knowledge about Amadeus as GDS system while my work duration for more than 1 year.
Customer CareFull Time
- Job Details:I have started my career as a customer service agent, then technical support agent. Due to my YTD, I have been transferred to High Value , as I continued there for 12 months. During that time, I have handled daily requests & complaints for Etisalat premium customers.
Education
Bachelor's Degree in Tourism and Hotels
High Institute of Tourism and HotelsJan 2008
High School - Thanaweya Amma
Elmarg high schoolJan 2004
Achievements
- Promoted as Flight Auditor in less than 1 Year due to my expert in Amadeus and the travel industry. - I have created several presentations been used by my team and the other teams in the area for more clarification about how to work with the system and the database. - I reduced my absenteeism accuracy from 7% to 0.5% according to the reporting team from the last. - I have managed successfully my quality accuracy for the last 6 quarters
Skills
Languages
English
FluentArabic
Fluent
Training & Certifications
Amadeus
Amadeus Egypt·2017CCNA
Etisalat·2015