
khaled Mohamed Abdulmotelb
Executive Secretary at SAUDI BIN LADINGROUP
Riyadh, Saudi ArabiaWork Experience
Front Desk SupervisorFull Time
Radisson Blue Hotel
Sep 2009 - Nov 2011 -2 yrs, 2 months
Saudi Arabia , Riyadh
- Job Details:Well aware of all Front Office standard operating procedures Ensures smooth, quick and efficient check in and check out for all guests Monitors master key and emergency key control Maintains a daily room key inventory Follows up and prepares groups and crews arrival Ensures that all company and hotel credit policies are applied Follows up and ensures that all billing instructions for groups, crews and individuals are correct and accurate Ensures that all front desk staff are well aware of the hotel facilities and events Maintains safe deposit box and its weekly inventory Maintains high standard of personal appearance and self hygiene to all Front Desk staff Is responsible for the immediate supervision of all Front Desk personnel and completion of all duties concerning the Front Desk Ensures that VIP’s, regular guests and long staying guests are preregisted Ensures that all appropriate credit cards approval is obtained on daily basis Logins and follows up on any issue written in the reception log book Revises all check in folios for individual, groups and crews and ensures that all information is completed and that the appropriate room rate is posted Reviews on daily basis with the concierge department the meet and assist Service .
Freelancer Tour GuideFull Time
See Egypt Travel Agent
Aug 2008 - Jun 2009 -10 months
Egypt , Aswan
- Job Details:provides assistance information on cultural , historical and contemporary heritage to people on organized tours and individual clients at religious and historical sites, museums, and at venues of other significant interest handling check in and out for groups and individuals at hotels , resorts and flight tickets with solving problems it might be happen during guest trip and be aware of guest satisfaction
Front Desk SupervisorFull Time
Sofitel Cataract Aswan Hotel
Oct 2004 - Mar 2008 -3 yrs, 5 months
Egypt , Aswan
- Job Details:1-Ensures That All The Guests Receive A Warm And Courteous Welcome Upon C / In 2-Ensures That All Guests Are Advised Of Their Room Numbers And Room Rates 3-Promotes Hotel Facilities Efficiently. 4-Handles Complaints With Immediate Action And Thorough Follow Up 5-Ensures That Billing Instructions Are Accurate And Clear. 6- Handles Guest Needs Inquiries & Requests Promptly. 7-Prepares And Submits All Required Statistical Reports On Timely Basis 8-Ensures That Room Status Is Accurate & Updated. 9-Makes Necessary Arrangements For Group & Crew C / In. 10-Maintains And Controls Usage Of The F.O. Supplies. 11-Acts As A Sales Person In Order To Maximize The Room Revenue 12-Maintains The Reception Information Rack In Strict Alphabetical Order,Ensures That The Information Is Accurate All The Time 14-Handles The Guest Messages Immediately & Correctly. 15-Maintains & Controls The Room Keys .Be Sure Of Doing The Daily Key Inventory 16-Prepare Efficient Duty Schedule For The Reception Staff. 17-To Check & Control The Recording Process Of The Police Book 18- Maintains Good Relations With The Other Departments. 19-Prepares On Daily Basis The V.I.P Amenities Order For The Next Day Arrivals As Well The V.I.P Guests In House & Sends It To The F & B Department.
Education
Bachelor's Degree in Ancient Egyptian Archeology
Helwan UniversityJan 2001
Skills
Languages
Arabic
FluentEnglish
AdvancedItalian
Intermediate
Training & Certifications
OSHA Academy (Construction Safety and Health)
Academy of Environmental Safety and Health·2019OSHA Academy ( General Industry Safety and Health
Academy of Environmental Safety and Health·2019Tour Guide License (English )
EGOTH INSTITUTE FOR TOURISM & HOTELS·2009