khaled Gamal

CEOFull Time

• Job Details: Effectively expanding the business, building up new contacts and securing short, and long term contacts with medical companies  Devising effective, innovative and creative business strategies to expand the business, building up business structure and securing new partnerships  Professionally leading all aspects of the company, reviewing how departments work together in order to reach company goals, developing fresh ideas and concepts that set the company apart from competitors  Diligently determining direction of the business, working closely with upper management, leading team members to create and implement strategies and business goals  Building up a positive and productive culture in the workplace, listening to employee opinions, making adjustments and recognizing the team’s accomplishments  Closely consulting with investors and outside entities, deciding which direction the company should go  Meticulously keeping up with current trends in the industry and modern business practices, reading periodicals and consulting with peers, enhancing professional knowledge

commercial DirectorFull Time

• Job Details: Developed and managed strategic marketing and innovation plans, maintained market leadership, and maximized ROI, analyzed market potential and customer’s usage behavior, segmented and set target tools to create effective customer touch points  Successfully developed and managed budgets for strategic innovation development, strategic marketing, partnerships and business excellence  Contributed to total effectiveness of the department, communicated openly, solved problems proactively and offered creative ideas and concepts for employees to become positive and engaged team members  Professionally managed call center operations, department members, established partnerships with retail and corporate teams, assessed and strengthened process controls and regulatory adherence  Provided training and real time support for operational teams and call center agents, ensured timely resolutions of inquiries and gaps impacting customer experience  Worked closely with outsourcing partners and vendor managers, helped improve the quality of service delivery, non-adherence, escalations, analysis of root causes, implemented corrective measures where necessary

CEO & Co-founder PartnerFull Time

• Job Details: Designed Fixawy’s business model and strategy, became the market leader and set a high benchmark in the industry  Designed daily, weekly and monthly dashboard and report systems, tracked acquisitions, churn rate, revenue trends and competitive activities  Produced quarterly and annual segment profitability analysis reports, trend analysis, and identified risks and opportunities  Effectively coached and trained team members, ensured that they had an extensive knowledge base, enhanced their skill set fully and ensured they could complete objectives to their fullest  Built up crucial business departments included; Product Management, Finance, Operations, Strategic, Marketing, Planning and Business Development functions  Oversaw all contract negotiations for various types of agreements, included, shareholder and third party agreements