khaled GamalEldin Elsharqawy

Regional CommOps Team Lead

Cairo, Egypt

UBER

Jan 2016 - Nov 2019 -3 yrs, 10 months

Egypt , Cairo

Job Details:- Leading a team of 35 Community Support Representatives to provide high standard service to UBER community of drivers in the Sub-Saharan Africa region. - Implementing improvement plans to develop the Team performance and productivity. - Perform quality audits and performance deep dives to understand knowledge and quality gaps as well as implementing improvement projects/initiatives. - Working on improving policies and process of the region. - Perform data analysis to understand and extract operational insights to improve the overall support process. - Coach and mentoring our greatest talents. - Monitor queues, flagging growing backlog, and motivating teams to hustle when necessary.

Sep 2015 - Jan 2016 -4 months

Egypt , Cairo

Job Details:Leading a team of 10 people to support MENA region. Global support for Uber technology

Pireaus Bank

Dec 2014 - Aug 2015 -8 months

Egypt , Cairo

Job Details:- Leading 10 Sales Representatives - Recruiting, training, supervising and appraising staff - Managing budgets - Maintaining statistical and financial records - Dealing with customer queries and complaints - Overseeing pricing and stock control - Maximising profitability and setting/meeting sales targets, including motivating staff to do so - Ensuring compliance with health and safety legislation - Preparing promotional materials and displays - Liaising with head office

Delta Insurance

Sep 2013 - Dec 2014 -1 yr, 3 months

Egypt

Job Details:- Lead sales operations within Delta insurance company. - Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits. - Solicit potential buyers of policies. - Determine discounts and premiums. - Plan advertising budget and appropriate advertising channels. - Oversee branches or other store locations. - Conduct market research. - Delegates work as needed. - Lead insurance agents and track performance. - Create and implement business strategies and goals. - Develop sales quotas. - Minimize company risks. - File reports of numbers of insurance quoted. - Manage and work alongside adjusters, investigators, and appraisers.

MBA in M.B.A
Quantic school of business and technology
Jan 2016 - Jan 2017 - 1 Year
Bachelor of Arts and social science in Arts and Social Science
University of Stellenbocsh
Jan 2009 - Jan 2012 - 3 yr

Top performer team