Khaled Elsayed Ibrahim Hanafy

It ManagerFull Time

• Job Details:responsible for developing company's Information Technology strategic plan, identifying future challenges, measuring and auditing the quality of the . entire IT services recommending new technology solutions by identifying opportunities to enhance the IT department's collaboration with the company's business . goals . Successfully decreased 40% of the yearly running cost of the IT department Fully responsible for managing IT vendors and outsourcing contractors from selecting and reviewing SLA contracts, Tickets escalations, planning for .projects, auditing and performance reports leading and directing the IT team, by recruiting, training plans, communicating job expectations, and preparing the KPIs Successfully upgraded the entire hotel network infrastructure and the major business solutions to achieve the highest standards Fully responsible for network support (WIFI, LAN, VOIP, and IPTV network), and Identifying security vulnerabilities including Email security and cloud .storage Respond to End user requests effectively and communicate with them to ,address issues and Provide IT support for desktops, printers, peripherals telephone systems and IT applications Monitoring and maintaining all systems by providing first and second-line support like ERP systems (Microsoft Dynamics GP, POS, HRMS, inventory system) PMS Protel, CRM, Microsoft 365, online Exchange, and Microsoft domain environment Prepare the SOPs and IT policies, run the internal IT audit, backup monitoring, and test the disaster recovery plan Delivering operational reports and analyses to the management team, and presentations to the decision-makers

It ManagerFull Time

• Job Details:Responsible for the day-to-day IT requirements of the company such as user management, troubleshooting, help, and advice Implementing and Maintaining Hotel’s systems, Opera, SUN, Micros and material control. Implementing 3G WAN instead of satellite internet by saving 30% from the total cost Designing and implanting Aruba Wi-Fi solution covering the entire resort 1009 APs

Assistant It ManagerFull Time

• Job Details:By Pegas international for Hotel Management Running regular checks on network and data security Ensuring the security of data, network access, and backup systems Developing and implementing IT policy and best practice guides for the organization Identifying problematic areas and implement strategic solutions in time Maintaining Hotel’s systems, Opera, SUN, Micros and material control. Running and sharing regular operation system reports with senior staff.